Issa Haddad, Mba Email & Phone Number

Houston, Texas, United States

- Develop new and existing opportunities to drive strategic growth to Plusgrade portfolio based on a value matrix that we established - Identifies, develops, and maintain relationships with our targeted strategic accounts executivesResponsible for senior level engagement with our largest global opportunities in different verticals- Partner with our Labs team on new blue ocean opportunities - Elevate the Plusgrade "voice" through helping build a department wide best practice around engaging and closing deals at the highest levels among all our sales territories and targets- Collaborate with our COO to develop census budgets/P&L and provides support in creating sales plans to plan for budgets- Work with the different teams within Plusgrade to reflect on recent trends, market needs and help with the product roadmap for the short and long term- Support, mentor, empower and train our team members. Guide and evaluate their professional development- Work with our Engineering, PMO and Partner Success teams on our Contract-to-Cash process, to have optimal outcome- Develop and execute a blue ocean strategy, where Plusgrade tap into new verticals.

Houston, Texas, United States

- Develop and execute the partner success strategy for the partner success team across our 4 main regions, in alignment with our company strategic goals and objectives. - Set clear goals and KPIs for the my direct reports and support them in executing on the plans we developed together. - Continuously work with the team and motivating them to achieve the revenue targets, and the other strategics goals we set for them- Build and manage relationships with our strategic partners, and develop the team to be the trusted advisor for our partners, and go beyond the transactional relationship. Work as the liaison between the partners and the different stakeholders within the organization to better support our partners- Build an A team, that understand the industry, and able to execute on our corporate vision. Continuously mentor and coach the team to be high-performers- Work closely with the team and the partners, to build the needed stickiness and loyalty with our partners to maintain Plusgrade’s high partner retention rates. Continuously monitor our NPS and work towards higher numbers every year- Work with the data teams to get the story from data perspective, and build plans accordingly. We regularly come up with tactics based on the data insights. We also monitor the performance of any change, and continue optimizations until we get the needed results - Having more than one business unit, collaborate closely with our teams and business units, such as Product, Marketing, Sales and engineering to have full alignment on our targets and roadmaps - Build the plans for upcoming years in alignment with the rest of the executive team based on the overall company’s vision - Support the company’s vision by having the right structure in place to help achieve the goals, so we update the structure frequently to support the overall goals and targets

- Leading my region with qualitative goals for existing customers and for new sales- Working with my partners to implementing key strategic advances for the region- Coaching and developing my team, including the team leaders and the analysts, leading to exceptional performance against the goals and KPIs- Renegotiate contracts and drive the desired win/win outcome- Work with the involved team in participating in RFPs, and making sure Plusgrade is fully compliant with the RFP requirements- Manage the regions Profit and Loss, along with the revenue forecasting from the base and from new logos- As an escalation point, in charge of building excellent relationship with the partners. Proud of having high NPS of 70% as a company when valued by our partners- Work with all director and market leader to prioritize development work, and lead the directors’ team on the periodic prioritization and resources planning - Considered the consultant/advisor for our partners. Trust is extremely important in my book, as I work diligently to understand my partners requests and challenge our internal teams to deliver- Insight driven and solutions oriented, leveraging analytical skills set that lead to program optimizations and advances- Influence and drive business priorities through persuasion and negotiations - Building short term and long-term account development plans that would guide the partnership to success- Motivator and strong believer in corporate values, working together as a team with focus on customer support will only help the accounts to grow

- Manage the partner success team for the region- Re-negotiating contract renewals with partners, and coordinate efficiently with Sales, Legal and Finance departments accordingly- Plan the development of the team, including trainings, coaching and mentoring- Manage all the region’s customer relationships, some are managed by me, and others by my team- Conducting regular Business Review for my partners,- Arrange and conduct quarterly business review (QBR) meetings with partners to align strategic objectives and targets, and also support my team in their business reviews- Recommending (joint) action plans by leveraging best practices from across Plusgrades partner community.- Ensuring achievement of established revenue budgets, and timelines for product delivery, by fully coordinating with the other departments such as Engineering, Development and Project Management- Historical and forward (forecasting) analysis of revenue- Analyze and ensure follow-up of project related risks and problems, and reduce these risks- Manage requests for changes and enhancements- Based on the analysis and the feedback, develop the product to meet the clients’ expectations

Manhattan, New York

- Establishing a clear strategic account management plan to deliver exceptional revenue growth, by identifying new revenue opportunities, building outstanding relationships, and ensuring key deliverables for all products and services to partners- Maximizing partners' potential by ensuring the use of best practice- Driving revenue growth through exceptional strategic account management- Recommending action plans by leveraging best practices from across partner's community- Ensuring achievement of established revenue budgets, and timelines for product delivery- Historical and forward (forecasting) analysis of revenue- Analyzing and ensuring follow-up of project related risks and problems, and reduce these risks- Manage requests for changes and enhancements

- Develop and support measurements of success of integrated marketing plans & implement operational requirements for technology solutions- Working with stake holders across the organization to create/implement the strategy for merchandizing RJ platform- Develop Solution Strategy by combining technology and customer knowledge into an executable business plan in conjunction with all relevant workgroups: Product Development, Finance and IT to increase profit margins and improve customer experience- Develop and maintain broad based understanding of all technology areas Company provides and how they relate to providing solutions across customer segments- Develop solutions that use enabling technologies to solve customer business challenges - Understand technology areas beyond current Company capabilities/offerings and determine financial viability of expanding possibilities based on market conditions and/or emerging technologies- Design and facilitate the development of the solution business strategy along with the development and implementation of marketing programs that drive revenue within the selected solutions to include testing, direct marketing, promotions and sales support materials and testimonials- Work jointly with Branding and Communications division to identify and develop communications solutions which will give the company a competitive market edge- Lead customer research projects to better understand and identify technology solutions, customer needs, and most effective ways to communicate with target audience- Maintain a good understanding of the marketplace requirements as well as competitor products and services to keep track of latest trends and what the competition is doing- Prepare a yearly ancillary revenue plan with financial targets and actions- Monitor the ancillary revenue stream on a monthly basis and ensure performance exceeds the budget- Oversee the development of new ancillary revenue streams- Manage related partnership accounts

Amman

- Create and execute a plan for development of new partnerships and optimization of existing partnerships to drive segment growth- End-to-end partnership development and management work streams including opportunity analysis, partnership development, incentives, reporting, etc.- Act as relationship lead for new and existing partnerships- Partner with marketing, sales, operations, finance and legal teams to drive sales and marketing effectiveness and expansion of opportunity- Identifying opportunities that contribute to achieving and exceeding of the commercial revenue targets and budgets- Building aggressive customer retention programs by cost effectively rewarding customers for loyalty, encouraging customers to travel repeatedly with the airline.- Proactively engaging in lucrative business conversations with various potential business partners to forge new strategic alliances of a mutually beneficial nature, contributing directly to company’s overall business development goals. - Proactively seeking market intelligence through various sources of information including analyzing customer services offered by other airlines and gathering market intelligence to remain the first choice of customers for the competing air routes- Carrying out important day to day tasks to ensure effectiveness of all marketing efforts exerted, training junior staff members to deliver exceptional quality customer service.- Worked on identifying new profitable niches and sub-segments of the market to tap into their potential and help achieve market penetration objectives- Gathered customer feedback through different market surveys, market researches, and other sources while incorporating it into formulation of marketing strategies which would help improve customer service. - Oversaw and ensured complete implementation of planned marketing strategies for conducting campaigns, establishing partnerships, earning ancillary revenue and digital marketing activities

Toulouse Area, France

- Responsible for supporting outbound marketing activities for Aeroconseil products and services - Develop product positioning and messaging that differentiates Aeroconseil products in the market- Help translate technical capabilities of Aeroconseil solutions into high-impact materials that clearly communicate the value and benefits of the products to the marketplace- Conduct competitive analysis for Aeroconseil product portfolio, and highlighted the critical success factors for each product- Worked closely with Aeroconseil MarCom team, and participated in Dubai Airshow. Managed to get leads for the Sales team

Ae Mba, Aerospace & Aviation

Activities and Societies: IAS Community (Part of GIFAS) GAMA- Group

Bachelor'S Degree, Electrical And Electronics Engineering

Elementary

Education record