Vital to daily operations, I maintain and administer the computer networks and their related equipment, such as computer hardware, systems software, applications software, and configurations. I help resolve system issues, both on an individual basis and as a part of the larger IT team, performing detailed troubleshooting in compliance with organizational expectations and industry standards. Through detailed root cause analysis, I drill to the root cause to ensure solutions eliminate the issue, replacing faulty components, and restoring operations to full strength. Beyond resolving problems, help desk support, network administration, and vendor management, I also work to prevent security problems, training employees, remaining available to answer user questions and provide support, and optimizing their use of available systems to complete daily tasks.Responsible for system upkeep, I also maintain systems and IT solutions to adjust for changing business needs, designing innovative experiences by interviewing cross-departmental users to identify the scope of IT needs, designing new solutions that meet these needs while remaining efficient and cost-effective, and deploy new users’ systems (macOS and Windows). I network and administrate a portfolio of 50 mostly cloud-based communication and production tools, continuously maintaining function and improvement performance.

Launching a new full-service hosting company, I helped clients meet their goals by configuring systems and developing policies and procedures to govern IT in compliance with organizational requirements. As the acting operating system expert, I provided technical assistance across all levels of the organization, configuring new accounts and troubleshooting problems to maintain high patient loyalty. Building a brand new customer base from scratch, I led organizational growth by designing a sales website that utilized SEO to attract new business across all audiences including contractors, providers, and resellers. My diverse work spanned a group of activities, including configuring shopping carts and billing systems that meet company security and service policies while providing full-service IT support, configuring firewalls, improving security, upgrading software, transferring between servers, and performing data backups.