Itohan Aghidi Email & Phone Number

Saint John, New Brunswick, Canada

• Provide expert advice and support to clients throughout the claims process.• Investigate and assess insurance claims to determine coverage and liability.• Collaborate with internal teams to ensure timely and accurate claims processing.• Maintain detailed and accurate claims records.• Ensure compliance with insurance regulations and company policies.• Handle client inquiries and resolve issues professionally and efficiently. Manage access to ERP Solution Applications and… Show more • Provide expert advice and support to clients throughout the claims process.• Investigate and assess insurance claims to determine coverage and liability.• Collaborate with internal teams to ensure timely and accurate claims processing.• Maintain detailed and accurate claims records.• Ensure compliance with insurance regulations and company policies.• Handle client inquiries and resolve issues professionally and efficiently. Manage access to ERP Solution Applications and data, ensuring an auditable process.• Ensure application/data security through policy compliance.• Provide guidance to resolve access-related issues and assist with project coordination.• Manage client escalations, take ownership, and ensure resolution. Show less

Saint John, New Brunswick, Canada

• Assessed HR policies for best practices and recommended crucial changes.• Redesigned HR processes to meet company objectives.• Established feedback channels to enhance HR practices.• Developed a comprehensive personnel policy handbook that meets regulatory and industry requirements.• Ensured strict compliance with labor laws, federal regulations, and workplace safety standards for a secure work environment

Port Harcourt, Rivers State, Nigeria

• Facilitated investment advisors in meeting client needs through adept financial transaction management and exemplary customer service.• Conducted comprehensive reviews of campaign performance, offering valuable insights for improvement, and identifying investment opportunities based on market trends and financial data.• Maintained ongoing compliance through regular updates on banking legislation understanding.• Led and trained a team of customer service professionals, resulting in… Show more • Facilitated investment advisors in meeting client needs through adept financial transaction management and exemplary customer service.• Conducted comprehensive reviews of campaign performance, offering valuable insights for improvement, and identifying investment opportunities based on market trends and financial data.• Maintained ongoing compliance through regular updates on banking legislation understanding.• Led and trained a team of customer service professionals, resulting in a 25% performance increase.• Mobilized over $50,000 in deposits within a year through strategic marketing efforts.• Fostered improved performance and collaboration among associates.• Strengthened client relationships, resulting in heightened satisfaction and loyalty.• Implemented customer experience enhancements for increased engagement and retention.• Spearheaded change management initiatives to improve policies and processes.• Demonstrated exceptional problem-solving skills, leading to improved customer satisfaction rates.• Successfully reduced printing-related costs for clients through the implementation of print optimization strategies.• Actively participated in cross-functional teams, contributing to the delivery of innovative document management solutions.• Demonstrated adaptability in fast-paced environments and the ability to handle high-pressure situations. Show less

Warri, Delta State, Nigeria

• Conducted financial transactions, including deposits, withdrawals, and account transfers, with precision and attention to detail.• Assisted customers in understanding and utilizing various banking products and services.• Educated clients on online banking and digital services, promoting efficiency and convenience.• Consistently achieved and exceeded sales targets through cross-selling and upselling bank products.

Master Of Business Administration, Business Development And Sales

Certificate, Strategic Thinking, Ethics At Work, Goal Setting, Career Management, Leveraging Networks

Bachelor Of Business Administration - Bba