Rob Slade Email & Phone Number

Houghton Regis, Gb

Houghton Regis, England, United Kingdom

Whitbread, a prestigious company within the FTSE 100. One of the UK's oldest companies founded in 1742. Originally renowned for its brewery business which ceased operations in the millennium. Today, Whitbread has evolved into an international, award-winning hospitality giant which houses Premier Inn and several restaurant brands.Working as a Microsoft subject matter expert within the Infrastructure team in a Azure DevOps environment.Supporting 35,000+ users.

Harpenden, England, United Kingdom

Despite Plowman Craven being a SMB, it's still one of the UK's largest and industry leading surveying firms. Entrusted with the most sensitive and prestigious contracts where extremely high standards are paramount.Offering IT expertise to the business with a proactive operational focus identifying and resolving problems with technology and process. Primarily an IT Consultant but multi-disciplined and relied on to provide IT Strategy, Service Delivery, Support, Security, Procurement, Project Management and handling Large Data expertise.Supporting 185+ Users

Hemel Hempstead, United Kingdom

Bourne Leisure in my era was the UK's largest and most successful holiday company which consisted of three very well known brands - Haven Holidays, Warner Leisure Hotels and Butlins Resorts.Part of a large IT department, I led and managed the Desktop Support team consisting of 10+ Level 2/3 IT support engineers. I was a natural leader who listened understanding that my success would come from my teams happiness, fulfilment and engagement.Our mission was to supply and maintain a healthy network with safe, secure and reliable endpoints allowing our team on site to focus on our guests.Supporting 18,000+ Users.

Hemel Hempstead, United Kingdom

A true SME for many internal applications and Microsoft technologies. For a period I was the only 3rd liner due to my successors leaving. Entrusted with building this team back to full strength hand picking candidates from CV's and interviewing them.Example Work: > Migration to Office 365 but continuing to administer a hybrid environment between O365 & on-premise> Prepping Images for pen testing and implementing Group Policy changes to progress to CIS hardened status> Planning and execution of large hardware refresh projects> Introduction and configuring InTune> Introduction of MIM (Microsoft Identity Manager) to combat a large turnover of AD accounts> Protecting against multiple vulnerabilities such as the Spectre/Meltdown/WannaCrypt and various other vendor exploits. Responsibilities> Attending daily CAB meetings with business leaders to approve/decline technology changes> Escalation point for all IT Support tickets> Creating & keeping workstation builds up to date using MDT and SCCM> Software & application packaging and deployment> Security patching testing and deploying through Windows patch rings> Server maintenance and management> Project management> Detailed technical and process documents> New product enquiries, investigation, vetting and implementation> Analytics, on demand reporting, metrics and matrix's> Proactivity involving automation, identifying where change is needed> Mentoring, upskilling and delegation of tasks to colleagues> Out of hours support via emergency on call phone

Hemel Hempstead, United Kingdom

After achieving promotion my role changed significantly. No longer desk bound or attached to a phone I now had freedom to manage and prioritise my own time demonstrating my strong organisation and initiative.The company trained all employee's under ITIL's framework. I went onto take the exam and pass. ITIL changed how I dealt with requests, incidents and problems helping me to validate the right lifecycle for each.Responsibilities > Support for multiple technologies to our large heard office and many remote locations > Responding to escalated incidents identifying if problem tickets need to be raised> Working to SLA's (Service level agreement's)> Physically attending remote sites & resorts as part of a support programme> Constant communication with in-house and external support groups> Regularly creating and updating documentation to our knowledge-base> Assisting with service improvement taking a proactive approach> Out of hours support via emergency on call phoneAchievements > Incentive winner - We were asked to determine weather or not Surface Pro's would be a good addition to our hardware catalogue. Against my colleagues I studied the surface device for 8 weeks before presenting to management stating the pro's/con's on how the device could benefit Bourne. In the final we presented to the CEO and to this day we have many surfaces on our network.> Highest resolved desktop tickets annually> Regular winner of monthly and yearly awards through nomination

Hemel Hempstead, United Kingdom

1st line enabled me to learn the business from the ground up exposing me to a vast amount of different technologies.Responsibilities:> First point of call for all incidents via phone, email, ticketing system portal and walk-ins.> Ticket trend analysis and problem identification> User account creation, configuration and management in Active Directory> Maintenance for many internal systems> Asset management including software licencing> Regular weekend shift coverAchievements: > Highest volume of resolved tickets leading to promotion into 2nd Line Desktop Support

St Albans, United Kingdom

After some self-reflection it was time for a change! Deciding to combine my interest in technology with my career I attempted to get my foot into the IT industry. Securing positions proved difficult without experience or certifications in the field.Determined to succeed I identified this intensive apprenticeship course which consisted of classroom study and real on-site work experience where I rotated 1 week at college and 1 week in a real office. As per the courses requirement it lined apprentices up with a selection of local employers looking for entry level candidates, I was proud to be offered a position at every interview I attended.Whilst on this course full time 5days per week on apprenticeship wage, I also held down a part time job at my local cinema working most evenings and weekends. My working week was 60-65 hours.Certifications Gained> CompTIA A+> Microsoft Technology Associate (MTA) in Networking, Security & Databases> IT diploma (Level 3) Distinction

St Albans, United Kingdom

Glyn Hopkins is a well-known chain of car garages across the UK specialising in different car manufacturers. I was part of the FIAT team who at the time were just edging their way back into the market. Each month I chased commission based targets where organisation was key. This position required confidence and quick wit to be successful. Customers rarely came to the showroom alone making pitching to groups the normality.In truth I wasn't the best at selling cars, I managed to meet my targets but not much more. It's important to always review where you are, by doing so prompted my career change to another passion of mine - Technology.