Amy Howard Email & Phone Number

Emeryville, California, United States

▷ ADMINISTRATIVE MANAGEMENT: Managed calendar and scheduled appointments. Oversaw check-in process and updated client files. Processed payments, tracked expenses, and maintained budgets. Maintained compliance with applicable business regulations and ensured certifications were up to date. Oversaw inventory, supply ordering, and safety inspections to ensure optimal operations.▷ PROGRAM MANAGEMENT: Championed health and wellness services and programs for individual and corporate clients and collaborated with like-minded professionals to deliver customer-centric and innovative program options. ▷ CUSTOMER SERVICE: Provided exceptional customer service, greeted clients and handled inquiries or directed to appropriate persons and resources according to their needs. Expertly responded to customer inquiries or complaints with compassion, integrity, and confidentiality. Guided client through techniques for postural improvement and stretching, strengthening, relaxation, and rehabilitative exercises. ▷ CROSS-FUNCTIONAL TEAM LEADERSHIP: Partnered with health care professionals, such as physiotherapists, ergonomists, occupational health and wellness professionals, to develop and implement wellness programs and treatment plans for clients. Worked closely with administrative staff to promote key services, drive client education, and support superior customer service practices.▷ STAFF MANAGEMENT: Cultivated talented teams, including recruiting, interviewing, and training new employees. Managed scheduling and directed teams in administrative, customer service, and client care operations.

San Francisco Bay Area

In 2002, I founded a massage therapy company where I address top concerns impacting clients, both individual and corporate clients, including work/life balance, adverse impact of overtime and stress, compressed schedules, susceptibility to injury, and health crisis for self and family members.▷ ADMINISTRATIVE MANAGEMENT: Managed calendar and scheduled appointments. Oversaw check-in process and updated client files. Processed payments, tracked expenses, and maintained budgets. Maintained compliance with applicable business regulations and ensured certifications were up to date. Oversaw inventory, supply ordering, and safety inspections to ensure optimal operations.▷ PROGRAM MANAGEMENT: Championed health and wellness services and programs for individual and corporate clients and collaborated with like-minded professionals to deliver customer-centric and innovative program options. ▷ CUSTOMER SERVICE: Provided exceptional customer service, greeted clients and handled inquiries or directed to appropriate persons and resources according to their needs. Expertly responded to customer inquiries or complaints with compassion, integrity, and confidentiality. Guided client through techniques for postural improvement and stretching, strengthening, relaxation, and rehabilitative exercises. ▷ CROSS-FUNCTIONAL TEAM LEADERSHIP: Partnered with health care professionals, such as physiotherapists, ergonomists, occupational health and wellness professionals, to develop and implement wellness programs and treatment plans for clients. Worked closely with administrative staff to promote key services, drive client education, and support superior customer service practices.▷ STAFF MANAGEMENT: Cultivated talented teams, including recruiting, interviewing, and training new employees. Managed scheduling and directed teams in administrative, customer service, and client care operations.

San Francisco, California, United States