Arpan Roy Email & Phone Number

Bengaluru, Karnataka, India

• Driving Goldman's foray into enterprise partnerships in consumer banking, I lead a team overseeing strategy development and engineering user-experience enhancements, growing Goldman-Apple products’ revenue and growth.
• Leading the global team for Apple Card and Apple Savings customer communications' domain (or notifications to iPhones), managing 50M daily messages to customers.
• Revitalized Apple Card experience to boost customer satisfaction through strategies like targeted marketing, the Apple Card Family Plan, and user enhancements, including faster sign-ups and quicker notifications.
• Redesigning data storage and infrastructure hosting Apple and other consumer products, ensuring seamless migration and achieving substantial cost savings.
• Implementing intelligence driven alerting mechanisms with a focus on customer-centric issues, reducing noise by 40% and critical issue resolution time from 3 weeks to <1 week for Apple products.

Bengaluru, Karnataka, India

• Design and Development of the notifications domain for Apple products, such as Apple Card and Apple Savings, with a four-member team based out of India.
• Achieved a 40% faster Apple Card account creation process, supporting 6.7M users with 10k new accounts.
• Designed and implemented a decision-making system for customer onboarding, including credit bureau report integration and fraud prevention.
• Designed automated systems and reduced customer authentication time for GS-Apple customer care.
• Weekly interaction with partner company regarding design ideas and product development.
• Mentored new team members and interns on domain knowledge and product lifecycle.

Bengaluru Area, India

• Designed AI products to boost deal-to-investment conversion by 30%, enhancing due diligence by integrating market insights, raising IRR by 40%;
• Built an app for investment portfolios with AI-driven deal tips, diversifying sectors by 40% in 2 years.
• Worked with the bankers of MBD Credit Sleeve to build the “Sponsor Tracking Tool” to help deepen sponsor relationships, increasing sponsors by 25% from 2145 to 2680 in 6 months
• Designed and implemented the "Credit Tracking Tool” to view credit transactions interactively, streamlining operational processes

Bengaluru, Karnataka, India

• Developed products for streamlining end-of-quarter financial adjustments, made by 2000+ sales reps, of Oracle contracted products. Further extracting actionable insights to help senior leadership assess products’.
• Developed a web-based application named “Cloud Adjustment Manager”, used within Oracle for financial adjustments performed during the critical quarter-end period, with the US team
• Working directly with onsite counterparts for gathering requirements and building prototypes.
• Initiated and developed a user-friendly new joiner’s guide that was commended by the department

Durgapur, West Bengal, India

Kharagpur Area, India

Successfully completed the project(Mentioned in the Project Section) at IIT KHARAGPUR under Professor Sandip Chakraborty, supervised by Satadal Sengupta (JRF & MS Student, CSE IIT KGP).Implemented the Caching Strategy algorithm (Centrality Based In-Network Caching) proposed in the paper “Cache ‘‘less for more’’ in information-centric networks “as a.

Work From Home

Developed the website for a start-up company called Yellow Clove during September – November, 2015.Worked here as an intern.

Bachelor’S Degree, Computer Science, 8.80 Cgpa Out Of 10.00

Activities and Societies: RECursion - Coding Club (Founding member); Aarohan – Setting up first-ever VR gaming stalls in “Aarohan” fest in.

High School, Science (Physics, Chemistry, Mathematics And Computer Science)

Graduated from High School by giving the AISSCE(CBSE 12th Exam) and securing 94.5%.

High School, 10Th Standard

Gave the AISSE(CBSE 10th Exam) and secured a complete CGPA of 10.00 out of 10.00.