Customer Communication:- Communication Management using Salesforce, Kayako, remote meetings and calls ensuring smoothcommunication- Immediate technical expertise and assistance on all design, architecture and product level queries- Proactive approach towards issue resolution and customer assistance by arranging weekly connects with customers- Assigned as lead on crucial clients across the globeCross functional Correspondence:- Coordination with internal teams to ensure client’s business success- Collaboration with product development and engineering on enhancing product stability and architecture- Collaboration with Cloud Security Team to ensure safety of customer’s PI data on AWS and Microsoft Azure cloud infrastructureBusiness Acumen:- Identification of new business opportunities through account management activities, proactive dealings and having a complete understanding of client’s business needs- Technical meetings and briefings, retro reports, Client/Project specific analysis for sales/business teams to help with their endTraining and Documentation:- Maintaining advanced and customized training documentation to the client- Delivering advanced and customized trainings to clients - Training of the new hires

• Handled network administration, data servers, and website maintenance for PTV.• Managed and maintained network infrastructure, ensuring secure and smooth operation.• Contributed to new network projects, while collaborating closely with IT teams.