* Direct logistical aspects of a portfolio of university and/or functional unit/area events and experiences including site selection, facility contract negotiations, event specification development, development and review of event contracts, and other related responsibilities.* Manages relationships with multiple vendors; and supervises event personnel on day-of event activities as needed.* Assists in the strategy, coordination and execution of one-of-a-kind experiences and special events that share gratitude and inspire philanthropy for the university's top donors and prospective donors.*Collaborates with college and unit development officers and advancement staff to develop event goals and objectives, develop recommended operating procedures, establish and manage timelines, and create task assignments and propose resources needed. *Responsible for attendee solicitation, registration, and tracking for the team's portfolio of events.* Reviews and approves event related marketing information for promotion of special events and experiences.* Provides routine communication, coordination, and collaboration with campus partners to ensure optimal event experiences for guests. * Ensures accountability, accuracy and integrity of event records, including fiscal controls.* Prepares post-event analysis to assess opportunities and make recommendations for improving events and services to internal and external constituencies. * Implements policies and procedures about the planning and organizing of university or functional unit/area events; interprets administrative polices, laws, and regulations and ensures university or functional unit/area follows state and federal tax mandates.

• Orchestrates and manages a diverse portfolio of over 60 themed events in 2023, resulting in a remarkable annual sales impact of over $10 million dollars in our departments second year while currently on track to exceed $15 million dollars with 90 events in 2024 • Manages all aspects of event details, including timelines, contract negotiations, BEO, menus, transportation, and budgets to ensure guest safety and remain in budget in an ever-changing environment• Proactively collaborates with cross-functional teams, including, internal stakeholders, legal, and external vendors, to ensure the successful completion of all VIP Experiences events stay within budgetary guidelines• Works directly with the Marketing/Strategy team to build landing pages for all events, providing copy and photo direction to ensure effective member journey communication• Planed and coordinated group site visits for our team to visit multiple vendors and ensure continued program success

• Supported and collaborated with internal and external teams Financial Solutions, DMV, Acquisition, sales, logistics, lending institutions, and service to seamlessly coordinate 50+ daily vehicle deliveries• Executed all aspects of the final transaction; ensuring all purchase, financing, registration documents are thoroughly and accurately completed, tags assigned in the Dealer DMV system, appropriate taxes paid, and final payment collected• Exceeded sales goals by 20%, consistently ranking among the top 50 Tesla Advisors in North America.• Provided outstanding customer service throughout the sales and delivery cycle while proven in the 80% C-SAT score

• Demonstrated a passion for guest service by showcasing conflict resolution, problem solving, and decision-making skills• Represented the Walt Disney brand calmly and professionally, even during high stress situations • Efficiently performed duties on varying technology to assist with selling tickets, preparing payment plan contracts, making dining reservations, creating Fastpass itineraries, issuing refunds, and providing park and resort information for our Guests• Partnered with respective departments to effectively resolve issues, share ideas, and gain information regarding the operation• Proficient in systems including: ATS, Hera, MDX, Cast App, Lilo, MLE, Magic, A la Carte, Chargerback, and Hercules

• Builds relationships with ultra-high net worth clientele and ensures a extraordinary Disney experience as their personal guide• Coordinates and manages travel for high profile talent to ensure smooth special events and filmings at Walt Disney World• Solves problems under pressure by analyzing the situation, thinking strategically, and turning losses into wins • DOT certified driver with a valid Florida driver’s license responsible for transporting guests in company vehicles• Proficient in communication through phone calls, text messages, and email on both an Android and iPhone platforms• Organizes and coordinates daily itineraries lasting up to 14 hours for private groups of adults and children

• Created incredible guest memories while performing in many different shows and parades across Walt Disney World• Member of the Magic Kingdom Achieving Cast Excellence Committee and CARE Team which focuses on cast recognition and teambuilding as well as the Costuming/Cosmetology Committee which focuses on maintaining show quality elements• Actively displayed Four Keys Basics: Safety, Courtesy, Show and Efficiency, while performing in iconic Shows and Parades• Interpreted the different Collective Bargaining Agreements including Service Trades Council Union, and Actors-Equity

• Responsible for talent acquisition, virtual interviewing, and all onboarding procedures to recruit new talent for ManiKin• Manages and maintains the Acuity Scheduling calendar for recruiting new talent for the agency • Inputs data and maintains all contact information for casting prospects and clients in the company database • Proficient in privacy agreements, NDA, and agency contract requirements and upholds those industry standards

• Performed in Halloween Horror Nights, the highest rated Halloween Event in the world, for 5 consecutive years

• Engaged in conflict resolution to ensure the Guests have a positive experience with each and every interaction• Manages several jobs at once, such as taking orders and cash handling in a fast-paced work environment• Initiates in relationship marketing by utilizing exceptional communication skills in person and on the telephone • Proficient in Starbucks POS software, headset equipment, and the constantly updating Starbucks mobile application

• Created incredible guest memories while performing throughout the world in many different shows and parades onboard