Maduranga De Alwis Email & Phone Number

Colombo, WP, LK

Colombo, Western Province, Sri Lanka

Acting as a service delivery coordinator for Cube Networks Australia, overseeing the delivery of services or service-related technologies to Cube Networks’ customers. Establish policies to ensure consistently high service performance, monitor team members, and evaluate customer feedback to develop quality improvement processes. Key to the role is the.

Colombo, Western, Sri Lanka

Acted as an engineer for the NOC team for the Axiata Company, managing 8+ segments while providing a 24*7 monitoring work environment for incidents and service requests through Nagios, Kibana, Grafana Dashboards, Prometheus alerts, and reactive issues directly from clients. Engaged in ITIL processes via the Jira platform to provide an efficient solution.

Colombo, Western, Sri Lanka

Working as an Associate Consultant for Phillips Managed Services outsourced by Virtusa providing expertise in software operations.

Colombo District, Western, Sri Lanka

Worked as a system support engineer for British Telecommunication outsourced by Virtusa. Handling tickets receive via NG autofix, ORNG autofix, Bridge and WAS portals. Managing and monitoring 200 + applications. Provided resolution with maintaining the service level agreements of tickets. Maintained a good relationship with on-shore and off-shore ASG.

Colombo District, Western, Sri Lanka

• Worked as a deal implementation specialist for Telasta which is an Australian Telecommunication Corporation outsourced by Virtusa. Handled wholesale Telco customers using technologies of FLEXCAB, Saleforce, Customer.
• Analyzed and implemented new wholesale agreements of Telstra Australia wholesale customers.
• Updated and managed customer products in systems such as FLEXCAB, Salesforce & CAD.
• Calculated and Processed usage Rebates of wholesale customers (Monitoring).
• Managed wholesale accounts/invoices in Flexcab Billing System.
• Reviewed/quality checked all BAU work of the teamwork and provided feedback to the team members.

Colombo District, Western, Sri Lanka

• Worked as a lead operator for Telstra Corporation Limited (Telecommunication Corporation) outsourced by Virtusa. Handled Telco Infrastructure Operations of retail customers. Assured all the Service Level Agreements are.
• Maintained all billing data and end-to-end process of corporate customers.
• Analyzed customer invoices and monthly billing cycles in billing systems such as COBS and FLEXCAB.
• Customer correspondence on phone and via emails.
• Prepared customer reports on monthly pre-production charges and applied charges in billing system.
• Applied monthly rental to invoices in arrears or in advance and prepared manual bills for facilities access products.

Colombo District, Western, Sri Lanka

• Worked as a client due diligence analyst for HSBC data processing Lanka Pvt Ltd at the client due diligence department. Analyzed customer financial background to check transaction KYC details to prevent money.
• Verified client information like KYC details and financial fraud details through the HUB.
• Used tested methods, techniques and technologies to perform a crime analysis.
• Analyzed trends and statistics related to criminal activities on transactions via worldcheck portal.
• Leveraged advanced skills and knowledge to succeed in a due diligence analyst position.
• Communicated & assisted with other divisions on dispute, CRIB and financial crime compliance.

Master Of Business Administration - Mba, Business Administration And Management, General, Merit

Certificate In It, Information Technology

Combined Mathematics

Ordinary Level