Parul - Email & Phone Number

Toronto, On, Ca

Markham, Ontario, Canada

Mississauga, Ontario, Canada

Problem Solving · Active Directory · ITIL · Microsoft Azure · Servers · Citrix Products · VM · Password Management · Bitlocker · Microsoft Office · Printer Support · Lexmark Printers · Microsoft Outlook · Microsoft Teams · RSA SecurID · Windows Server · Windows 10 · Command Prompt · ServiceNow

Toronto, Ontario, Canada

• Worked with POS along with handling back of the house system software X-site. • Performed the troubleshooting steps related to OLG terminal and CISCO devices On-site. • Install network software, including security or firewall software.• Install new hardware or software systems or components, ensuring integration with existing network systems.• Configure wide area network (WAN) or local area network (LAN) routers or related equipment.• Perform routine maintenance or standard repairs to networking components or equipment.• Install or repair network cables.• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.

• Answered technical phone calls, open support tickets and address client requests. • Worked with VMware, IpV4 and IpV6 protocols and used subnetting. • Performed network troubleshooting with VPNs and windows. • Learned about installation of internets and troubleshooting of hardware components such as routers and modems.