Roles:• Leads go-to-market efforts for product launches and growth.• Develops product launch strategies for GenAI-enabled solutions, driving global adoption for AWS.• Collaborates with SaaS and Data partners on growth Retrieval-Augmented Generation (RAG) initiatives.• Mentors new product managers on go-to-market tactics and product growth strategies.Achievements:• Increased marketplace adoption through successful API productization.• Defined go-to-market strategies across 17 U.S. states for cloud and data products.• 3x speaker, AWS re:Invent.• 2x guest speaker, Amazon on Air.• 1x speaker, AWS re:Inforce (security, compliance, identity, and privacy event).• Coached consulting and technology partners from 0 to 3x accreditations, within 1 year.• Social Impact: Created a team-building mechanism for managers that addressed national food insecurities.• Co-led team-building activities that addressed national homelessness. • Built two tiny homes for a 14-home village.• YoY top performance in “Earns Trust”, “Customer Obsession”, and “Ownership”.

Roles:• Lead product management and strategy for AI-powered SaaS platforms, integrating OpenAI and Claude.• Oversee the full product lifecycle, from concept and design to launch and scaling.• Develop and execute go-to-market strategies, including pricing and product marketing.• Customize and manage SaaS platforms, optimizing for user experience and scalability.Achievements:• Launched an AI-driven SaaS platform supporting software product launches, content creation, + social media campaigns.• Designed service productization pricing models and negotiated partnerships to enhance product offerings.

Roles:• Business and Technology Management Consultant for IT Service Management.• Led strategy development, decision support and roadmaps, process improvement, and education.• Edited RFP responses and presented them at pre-sales meetings.• Served as "prime" and "sub" contract resource on technical consulting engagements.• Led technical working sessions as a certified ServiceNow Systems Administrator when necessary.Achievements:• Led & authored 2-3 day process workshops with technical leadership on 40+ consulting engagements.• Authored service productization models by mapping 1K+ IT Ops cost & pricing tasks to roles, rates, & LOE.• Speaker: 2016 ITSMF Fusion16 Conference (Service Management in a Shared-Service Economy).

• Created roadmaps for centralizing 28,336+ service knowledge artifacts.• Acting roles: Service Knowledge Process Analyst.• Led talks on de-duplication & re-use strategies for network & infrastructure products.• Forecasted headcounts for managing service knowledge operations planning in Remedy.• Trained off-shore resources on ID'ing service knowledge with ITIL best-practice

• Worked with SCRUM Master to author / edit 300 + epics, child-epics, & user stories.• Presenter: Amazon Web Services environments (e.g. EC2, Route 53) to team of VPs & SVPs.• Business Analysis: helped define a Service-Oriented Infrastructure-as-a-Service & workflows.• Contributor to Cisco NewScale Prime Service Catalog & ServiceNow capabilities comparisons.• Advanced Training in Cisco Intelligent Automation for the Cloud (CIAC) Design

Productized 8 services, creating packaged and bundled professional services “in a box”. Co-led the cost & pricing models for 8 infrastructure service offerings, including UNIX/Linux, Windows, Networking, Database, & Storage. Productized Professionals Services divested to NTT Data for $3.1 Billion. Source: https://www.zdnet.com/article/ntt-data-closes-acquisition-of-dell-services/ Primary point of contact to construct and translate the objective comparison of competing service providers, along with trends + their implications for Dell services. Results (3-person team):• Standardized 1,000 + tasks for more than 8 service offerings in 1 year.• Globalized 5 service offers, permitting interchangeable sales configurations.• Reduced sales cycle to double-digit savings, by packaging service offers (Sales-to-Operations).• Overhauled Dell Services go-to-market: Rebranded services to be re-usable & interchangeable.

Co-Led ServiceNow Multi-Tenant Service Catalog offering. Presented executive briefings, client webinars, as well as other sales and marketing efforts.• Led client-facing design deliverables & internal release plans for ServiceNow offering.• Support Solution Directors (Account Execs) in presales activities• Demo'd ServiceNow, tailored to industry and job functions.• Business case author/liaison for ServiceNow with program managers.• Managed delivery of design phases; transitioned design to development.• Co-Authored Service Catalog related RFP responses, Project Change Requests, & SOWs.• Led the design & deployment of 12 business services for a document security supplier.• Led the design & deployment of 3 technical services for an insurance services client.• Authored:- 1st semi-automated, value-based service catalog pricing model.- Service design policies, procedures, and work instructions.- Strategies in cost models, price models, and level of effort calculations.• Managed relationships with sales, solution directors, and other client-facing executives.• Daily co-management of more than 5 specialized client project relationships, simultaneously.

• Developed a 3-month ITIL training plan for 9 employees.• Led the release of the 1st 16 technical services for a Fortune 50 global retailer.• Led the deployment of 30+ services for a manufacturing client, later used in 9 joint ventures.• Extra-curricular Community Work - Instructor (Volunteer): Northwest Arkansas College

• Led all client engagements and coordination. Subcontracted some development.• Sole proprietor: web design, web development, & hosting. Primary role: web designer.• Secondary role: web developer. Languages: PHP, JavaScript, MySQL, (D/X)HTML, and AJAX.• Linux server administration.• Created custom CMS and E-Commerce solutions for small businesses.• Primarily designed workflow automation for service delivery.• Design, SEO/SEM, multimedia, and QA services.

• Project lead for Human Resources Process Re-Engineering for a ITSM software provider.• Subject Matter Expert, Human Resources Process Re-Engineering. Re-Engineered New Hire Onboarding process. Delivered consulting services on newScale (now CIAC) cloud framework. Led Human Resources (HR), Facilities, & Professional Services department clients through the design process for newScale's service catalog. Defined service architecture, & mentored staff on service re-engineering.

Roles:• Process Consultant, Change Management• Test Lead, User Acceptance (UAT)• Authored Human Resources processes for 5 subsidiariesResults:• Authored 15 Human Resources operations processes.• Engineered 1st UAT database repository; reduced defect resolution times by 50%.

• 3-Month Special Project with $2M budget for customer remuneration project• Datamining, marketing analytics, & strategic distribution analytics• Led customer on-boarding efficiency project: Reduced input 45%

• 11 facility Healthcare Business Analyst (Enterprise)• HIPAA Trained • Special Projects: Back-Up oversight to 50+ Departments • IT Process Reengineering & Operational Process Support (PROPS)• Engineered 1st Patient Care Testimonials Database for Executive Leadership• Direct Report to: Director, IT Process Re-Engineering

Invented innovative solution to reduce $8,000/hour training costs: Designed & developed portable, battery-operated table-top secure-voice radio trainer. Saved $1.4 Million 1st year: awarded most innovative improvement to training.• Captain (O-3E) - Combat Navigator / Aircrew• Prior enlisted 5 years: Electro-Environmentalist