Iulia David Email & Phone Number

Cluj-Napoca, CJ, RO

Cluj-Napoca, Cluj, Romania

• Key responsibilities:
• Perform in-depth analysis (exploratory/diagnostic/descriptive/inferential analysis) on large datasets to assess and improve the performance of Machine Learning models (tools: Python, PostgreSQL, AWS Sagemaker, Grafana).
• Identify data quality issues and collaborate with the ML/Technology teams on data curation
• Build and present reports/insights to stakeholders and suggest improvements to drive a better model performance and customer experience.
• Support other teams with either recurring or ad-hoc reports.

Cluj-Napoca, Cluj, Romania

• Key functions:
• Perform quantitative and qualitative analysis on sales data and generate insights to drive business performance (tools: Python, Zendesk Sell, Google Sheets)
• Act as an owner of the CRM tool (Zendesk Sell), ensure it fits the sales pipeline and that all business development teams are using it correctly
• Improve sales pipeline visibility by working closely with the Marketing team to develop Marketing KPIs and dashboards (tools: HubSpot, Zapier)
• Develop and track commercial KPIs and build monthly/quarterly reports and dashboardsAchievements:
• Improved the financial forecasting process by establishing a consistent approach across all regions and optimizing the CRM tool (Zendesk Sell) - replaced Google Sheet inputs with Zendesk Sell API queries.

Cluj, Romania

• Key functions:
• Perform quantitative and qualitative analysis on large data sets, in order to assess and improve our data richness & quality (tools: Python; MongoDB; Kibana; PostgreSQL)
• Assist Product stakeholders with analytics ad-hoc requests
• Create/maintain dashboards on KPIs to track current and historical data richness
• Write reports, present insights to stakeholders and ensure implementation of agreed actionsAchievements:
• Improved customer experience and product database through data analysis, cleaning and enrichment of inconsistent legacy data.

Cluj, Romania

• As part of the Product Data Strategy team, the Data Strategist focuses on improving the coverage & quality of Risk Profiles (Politically Exposed Persons). Main tasks include:
• Data collection & cleaning by using web scraping tools and writing RegEx and XPath expressions
• Reviewing the accuracy of data sets across the entire data pipeline, from ingestion to releaseAdditional functions:
• Line management responsibilities
• Improve team effectiveness, research ways to automatize manual processes

Barcelona Area, Spain

• Key responsibilities included pricing & promotional strategy implementation, through data analysis and stakeholder collaboration:
• Develop, test (A/B tests) and implement innovative promotions globally to maximize ROI and product trial, through close collaboration with the Marketing, Product and Analytic teams
• Deliver data analysis using OLAP cube (Excel Pivots) and SQL queries to report on KPIs, customer segmentation and share of wallet
• Manage and approve ad-hoc offer requests coming from all marketing teams, based on financial risk analysis and adherence to current promotional strategy
• Support the Pricing Optimization team with list price changes for the Australian market
• Tools & Technologies: Microsoft Excel, MySQL, Adobe Analytics.

Cluj County, Romania

• Supporting Account Managers and Project Managers to successfully deliver numerous concurrent IT Projects within target budget, timelines and compliance parameters. Key responsibilities:
• Ensure the financial health of Client Accounts: financial forecasting (monthly and yearly), variance analysis between Forecast and Actuals, coordinate the invoicing process and track payments
• Create monthly and ad-hoc Project Reports/Dashboards/Metrics
• Engage in the bidding process: assist with creating commercial offers and presenting them to the client
• Liaise with all support teams to ensure the adherence to the company standard procedures
• Tools & Technologies: Oracle, Microsoft Office, CRM tools.

Cluj County, Romania

• Acting a single point of contact for customers for raising IT service incidents or requests. Key responsibilities:
• Prioritize and raise service requests/incidents as per the agreed Service Catalogues.
• Provide 1st level IT service support or escalate incidents/requests to appropriate support teams
• Keep customer updated on agreed intervals, based on Service Level Agreements
• Tools & Technologies: SharePoint, Active Directory, VoIP. Methodology: ITIL

Bachelor'S Degree, Faculty Of Letters, Romanian-English

Activities and Societies: Editor at the college newspaper - "Filograf"

High School Diploma, Philology