•Document all issues and generate reports detailing common problems and error trends.•Assisted customers having software, hardware, and networking issues.•Assist in preparing/ setting up business workstations, PC's, laptops, and servers with software as requested.•Communicated with clients over the phone and through email to help understand and troubleshoot their problems.•Follows through with customer to ensure full resolution of issues.•Researched client issues to resolve complaints promptly.•Independently looked up solutions to online answers not previously documented.

•Provide practical solutions and value to customers concerning the care for their pets.•Integral part of the PetCare department, customer service, and adoption center •Uses active listening skills to determine customer’s needs and strong product knowledge to help locate merchandise or make recommendations, resulting in improved customer loyalty•Adapt at prioritizing tasks to create the best possible customer experience •Provides Spanish to English translation services between customers, staff and managers for best service