Hewlett-Packard - Costa Rica. 2006 - Present (10yrs 8mos)Global Delivery Center AMS 01/09 -presentServer administration, technical security management, Security Compliance tool (Symantec ESM/CCS, and PCM). Running/implementing/maintaining security policies. Incident, change and Escalation Management. Involved with team members from around the world. Technical Solutions Consultant III -07/07 -12/08 Resolution of technical issues (hardware and software- ProLiant Essentials) for businesses, end user's and proactive notification systems (SNMP traps). Respond to service, product, technical, and customer relations, questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). Off-Site Eng. I -05/06 – 06/07 Resolve technical issues, incoming internal and external businesses and end user's problems via telephone and e-support. Proactively assist customers to avoid or reduce problem occurrence. Industry Standard Servers (ISS) support. Supra Telecom –Costa Rica. 02/03 - 04/06 Responsibilities include: Troubleshooting PC and telephone related problems (via phone support and walk ups) for external customers in the Customer Support Center; hardware troubleshooting & repair, dispatch administrator for onsite assistance. Bodog Sportsbook –Costa Rica. 08/05 - 04/06 Wagering clerk, part timer. Evergreen Lodge –United States. 11/00 - 04/01 Waiter and cook at the Evergreen Lodge Hotel, and mountain restaurant, Colorado, USA.

-Symantec boot camp training on Control Compliance Suite (CCS), Symantec´s Headquarters Mountain View, California, USA. Dec 2015. -Network troubleshooting and logs analysis. -Security software, Fireeye, Splunk, Sourcefire. -Familiar with change management process and technical transformations. -Constant communication with team mates from different regions, account delivery managers and account security officers. -Symantec Enterprise Security Manager (security compliance), PCM (policy compliance management), HPSA (HP Server Automation) -Microsoft and Linux knowledge. -Virtualization software (VMware, Citrix, Hyper V).-HP Server Software: Server management, ProLiant, Blade Essentials software.-Ticketing software: OVSD Radix, WFM (Work Flow Manager), HP Service Manager, SM9.