• Lead training sessions on management systems design in small business and system marketing • Carry out consulting projects on commercial services design and companies' activities optimization (building work with regular customers, development of motivation schemes, prioritization of control points, detailed description of business processes, development of regulations for staff and heads of departments)• Perform personnel selection and adaptation• Coach personnel in sales techniques (in both individual and business training formats)• Select and train team leaders, heads of sales departments and sales managers• Coach top managers• Design management system based on BSC (Balanced Scorecard), development of KPI (Key Performance Indicators) for employees• Develop and optimize incentive schemes for employees of different levels• Plan strategically the development of commercial service in accordance with the company's strategy• Maintain regular monitoring and control of commercial service• Troubleshoot (conflict resolution, reaching agreements, solving problems)

• Developed the international IT company branch from scratch• Constructed customer support and sales services• Supervised the development and operational management of the branch• Recruited personnel, coached managers• Created a performance control system

• Created the company from scratch, recruited the team, launched three basic avenues: 1C Franchisee, IT Outsourcing and Training Center (by 2008 it became the largest in the city center for training in 1C) • Supervised and implemented start-up activities, recruitment, operational management, sales to top clients (and not only at first), project management and implementation of software products

• Supervised the IT service activity (3 people)• Developed IT service regulations • Reception and staff training• Built IT Infrastructure of new units (the newly opened and built objects)• Ensured smooth running of all businesses• Reduced the cost of IT by 25% without losing the service level