Leadership and participation in tasks, projects, and initiatives related to customer and dealer experience throughout their journey using portals and connected services, always identifying opportunities for improvement. Participation in development forums for connected services and the Control Room, representing the customer's voice at all stages of the processes. Collection and analysis of customer and dealer feedback, working with the internal team to identify improvement opportunities with a 360° perspective. Analysis and understanding of KPIs related to connected portals, maintenance plans, and the Control Room, as well as the implementation of specific KPIs to ensure governance and customer success. Contribution of insights to areas related to the Control Room, assisting in decision-making, achieving goals, and improving customer and dealer experience and satisfaction. Active participation in the onboarding, adoption, and measurement process of new customers, features, and processes, ensuring a smooth and effective integration of connected solutions. Also assists in process optimization, focusing on customer and dealer experience, always striving for excellence without compromising data reliability. Works closely with maintenance plan sales teams, Field Service, and Service Intelligence to identify upsell and cross-sell opportunities, aligning customer needs with additional service offerings. Detailed monitoring of indicators and metrics related to customer and dealer value perception and engagement

Leadership of initiatives, projects, and processes related to Precision Agriculture, Digital Solutions, and Connected Services.Responsibilities include mapping customer and dealer journeys to identify improvement opportunities, focusing on simplification, decision-making through data analysis, and enhancing customer and dealer experiences. Actively participate in forums, representing the customer’s voice in the development of connected services.Key tasks involve critical KPI analysis to support decision-making, goal achievement, and customer satisfaction. Ensuring the reliability of historical data and team indicators, proposing support process improvements. Developing projects that focus on engagement, customer/dealer experience, and loyalty. Supporting data processing and interpretation across various databases, and driving process optimization to deliver results and maintain data reliability.

Responsible for promoting the standardization of governance and project management processes, adopting methodologies that will be applied to project management, providing support to project owners, and offering guidance and tools. Focus on digital services and all areas related to development and its applications, with it being of great importance to manage different projects simultaneously and monitor progress at various stages, guiding the team so that objectives are achieved efficiently and with the necessary standardization. Generate management reports and provide feedback to the CNH and the teams involved. And also lead the implementation of KPIs to manage actions locally. Coordinate efforts so that the organization's strategy is achieved, in accordance with CNH guidelines and specifications; Optimize resources shared between all projects in the organization (Dealer & Customer Support LATAM); Provide consolidated information about projects under my management;

Connected fleet health monitoring (AG segment);Uptime reports development and dealership engagement;Dealership communication with open alerts on the control room;Technical support for the dealership on the connected fleet, portals, and online tools;Improvement management of customer experience through remote monitoring;Data flow and performance monitoring of application/software, data streaming, telematics, and embedded systems;Collaborate on the conception process and execution of analytics triggers and troubleshooting

Technical support for dealership of:CASE & NEW HOLLAND Construction Equipment segment;Telematics & Control Room solutions for CASE & NH;Automated control technology CASE & NH - Machine Control;Diagnostics tools EST and DATAR;TCO project leader for Construction equipment;Special tools validation;Service and Informative technical bulletins development;Field visit to dealers and customers;Technical support and solutions by ASiST system;Warranty analysis of faulty components on the field;Support for Customer Support, Marketing, Parts, Technical publications,Customer Care and Commercial teams.

Development and translation of engineering technical documentation and literatures, instruction and services manuals and product catalogues. Main Customers: Automotive and Industrial companies:-Case New Holland Agriculture-Eaton Transmissions-Volkswagen Trucks

Mechanical engineering intern at After Sales Office - Product tech support area.Activities: Monitoring field issues, field campaign (Recall), product behavior support, technical trainings, tech support for Dealers CASE through ASIST (web based system database), and phone calls, service bulletins, activities related to elaborating and maintenance of product´s tech manuals. Invoice management of After Sales (Product Support) office and administrator for LMS - Web University (Web based system to enroll the after sales office staff.Case New Holland qualifications:-Patriot 350 Sprayer Presentation-Electrical – Sugar Cane Harvester 8000 Series-Advanced Mechanics & Hydraulics – Sugar Cane Harvester 8000 Series-Mechanics, Hydraulics, Electrical & General fixes – Seed Planter ASM Series-Engine & Electronic Service Tool - Iveco Cursor 9 EngineSugar Cane Harvester Aplication - Series A8000/ A8800

Materials Control.I worked supplying and providing components for Wheel Loaders assem-bly cells and helping on non-conformances, quality and materials alloca-tion issues.I also worked at RIPO (Repair Imported Parts Operation). I was responsible for controlling imported parts and stock management.Caterpillar Brazil Qualifications:-Logistics Operations Certification-Production Assembler Certification-Safety Certification (Production Assembler)-Safety Certification (Machining)-"Building Teams and Practicing Values” (SENAI - Brazil)