Ivan Ramirez

Ivan Ramirez Email and Phone Number

Customer Success & Business Administration | B2B | Business Management | Business development | Logistics & Supply Chain @ Barry Callebaut Group
zurich, zurich, switzerland
Ivan Ramirez's Location
Monterrey, Nuevo León, Mexico, Mexico
About Ivan Ramirez

Equipped with over 13 years of in-depth customer service expertise and bilingual fluency in English and Spanish, I am poised to deliver superior client experiences. My dynamic leadership as a Back Office Team Lead for 2 years, complemented by a Bachelor’s degree in Business Administration, underscores my ability to drive operational efficiency and innovation. I am eager to leverage these skills to contribute meaningfully to your organization’s growth and customer success.

Ivan Ramirez's Current Company Details
Barry Callebaut Group

Barry Callebaut Group

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Customer Success & Business Administration | B2B | Business Management | Business development | Logistics & Supply Chain
zurich, zurich, switzerland
Website:
barry-callebaut.com
Employees:
5984
Ivan Ramirez Work Experience Details
  • Barry Callebaut Group
    Lead Of Customer Service, Food Manufacturing Business Unit Of North America
    Barry Callebaut Group Jun 2024 - Present
    Nuevo León, Mexico
    View
  • Glamnetic
    Back Office Team Lead
    Glamnetic Jul 2021 - May 2024
    California, United States
    • Spearheaded customer experience enhancement initiatives, addressing concerns through efficient chat and email communication.• Managed charge-backs, fraud, and high-risk orders, emphasizing accuracy and diligence.• Developed and implemented Standard Operational Procedures, boosting operational effectiveness.• Delivered comprehensive performance analytics to leadership, driving continuous improvement.• Proficient in key tech tools like Amazon Seller Central, PayPal, Gorgias, Shopify, and Slack, showcasing my technical adaptability and proficiency.
    View
  • Stratus Video
    Medical Interpreter
    Stratus Video
    View
  • Stratus Video
    Medical Interpreter
    Stratus Video Jul 2018 - May 2023
    Remote
    All call interpreter
    View
  • Languageline Solutions
    All Call Interpreter
    Languageline Solutions Jul 2011 - Jul 2018
    Remote
    All call interpreter with over 2000 hours of interpretation.
    View

Ivan Ramirez Education Details

  • Universidad Vizcaya De Las Americas
    Universidad Vizcaya De Las Americas
    Completed
  • Universidad Viscaya De Las Americas
    Universidad Viscaya De Las Americas
    Logistics, Import/Export

Frequently Asked Questions about Ivan Ramirez

What company does Ivan Ramirez work for?

Ivan Ramirez works for Barry Callebaut Group

What is Ivan Ramirez's role at the current company?

Ivan Ramirez's current role is Customer Success & Business Administration | B2B | Business Management | Business development | Logistics & Supply Chain.

What schools did Ivan Ramirez attend?

Ivan Ramirez attended Universidad Vizcaya De Las Americas, Universidad Viscaya De Las Americas.

Who are Ivan Ramirez's colleagues?

Ivan Ramirez's colleagues are Marissa Odeth Briseño Barrios, Gbégbé Raphael Beugre, Renata Vesely, Pietro Brutti, Shashank Kumar Mishra, Inge De Tobel, John Milburn.

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