Ivan Tsang Email & Phone Number

Hong Kong Sar

- SOP management- Air and ocean freight tender management- Leading implementation projects- Managing invoicing process and accuracy- Analysing logistics performance of vendors, forwarder & carriers to look for improvement opportunities

Hong Kong Sar

- Build and maintain strong relationships with customer- Ensure high levels of customer satisfaction through consistent delivery of customer SLA’s- Identify, establish and execute customer specific development roadmaps- Lead the ad hoc and periodic communication plans with clients- Responsible for providing customer specific reporting and KPI’s monthly, supplemented withhigh quality insights- Drive development initiative projects throughout by sharing relevant industry best practice- Identify and pursue new business opportunities with customers

Hong Kong

- Leading a team as control tower serving two American retail clients with 40000 FEU per year.- Monitoring end to end shipment flow to provide accurate shipment status - Providing supply chain solutions for current operation process & new business opportunities.- Controlling P&L performance- Consultant of C-TPAT compliance

Hong Kong

 Supervising Ocean shipment export from Europe and N.Asia for a Australia leading retail group Maintaining high service level and leading operation performance enhancement projects Targeting growth opportunities in commercial and operational aspect Monitoring compliance, SOPs and KPIs

Hong Kong

 Supervising daily air & ocean shipments for key customers in fashion retail industry Being contact point between customers and vendors Targeting opportunities on customers’ behalf to improve the supply chain performance Monitoring internal compliance and KPIs and preparing data for QBR Assisting the building up of new team and coaching them

Hong Kong

• Business Development Department – Sales Support Role- Managing the correspondence between the sales team and their clients- Providing data and reports to assist managing BD team performance.• Ocean Department – Customer Service Role- Handling Europe export and AP import shipment for key customers- Assisting the manager to manage the department financial performance• Motivation Project- Leading the workshops and activities for HKG team.- Assisting top management in station meeting project in China

Master Of Business, Operation And Supply Chain Management

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Associate’S Degree, Management

Activities and Societies: The 8th Management Society