• Assessed competitors’ remote support offerings and identified improvements to Ecolab’s support model, allowing potential 15% cost savings on sales staff

Responsible for end-to-end solution design and delivery of payments projects for corporate clients worldwide. Agile product owner of a squad of 4-6 people responsible for payments projects roadmap• Led implementation of the largest project of a year in payments for ING WB Netherlands, enabling ING to be the leader in Eurozone in rollout of payment processing during weekends. Managed 18-months effort and collaborated with 40+ DevOps, operations, sales and support teams• Assessed impact of 2x volumes increase on payments applications and processes and prepared roadmap for expansion to a new high-volume market for ING payments business• Launched foreign exchange target product offering in 2 countries, unlocking possibility to win a contract with a strategic customer, now ING Germany’s biggest client• Overhauled way of working in a product squad, resulting in improved team motivation and better predictability of delivery

• Analyzed market and competition landscape and product operational and financial metrics, identified opportunities for 20% cost reduction for a product line• Developed, presented and got buy-in from management for a new supplier partnership strategy for cards business of ING Belgium

• Coordinated implementation of a marketing analytics application, unlocking possibility to send targeted advertising to 3 million customers leading to increased product cross-sell rate

• Customized ERP systems for insurance and retail clients