Iván Díaz work email
- Valid
Iván Díaz personal email
I'm a leader whose approach centers on empathy, sincerity, and cultivating trust-based, meaningful connections with my team, always committed to transparency and honesty. Recently, I expanded my skills in data analysis with tools like Python, Tableau, and SQL, enhancing my ability to make thoughtful, data-driven decisions. With experience in both sales and customer service leadership, I’ve consistently helped boost customer satisfaction, conversion rates, and team productivity. I believe in leading by example, encouraging open dialogue, and working together to contribute to the success of the company I'm part of.---Soy un líder cuyo enfoque se centra en la empatía, la sinceridad y en cultivar conexiones significativas basadas en la confianza con mi equipo, siempre comprometido con la transparencia y la honestidad. Recientemente, amplié mis habilidades en análisis de datos con herramientas como Python, Tableau y SQL, lo que ha mejorado mi capacidad para tomar decisiones reflexivas y basadas en datos. Con experiencia en liderazgo tanto en ventas como en atención al cliente, he logrado impulsar de manera consistente la satisfacción del cliente, las tasas de conversión y la productividad del equipo. Creo en liderar con el ejemplo, fomentar el diálogo abierto y trabajar colaborativamente para impulsar el éxito de las empresas donde colaboro.
-
Crm And Sales OpsSofíaGuadalajara, Jal., Mx -
Sales LeadLuca Sep 2024 - PresentMéxico -
Head Of SalesCheaf Nov 2023 - May 2024 -
Cx ManagerBankaya Dec 2022 - Aug 2023México-Increased FRT from~23% in 2022 to 85% at the end of Q2 2023-Improved the % of surveys completed by customers from 17% to 23% and CSAT rate from 83% to 88%-Median resolution time reduced from 32 minutes to 15. -Work guidelines and structures were created that drastically improved the work environment and service to external and internal customers -
Head Of Sales OperationsBright Inc Jul 2022 - Dec 2022México-Changed criteria for property docs (~15% of -Closed Lost deals turned into Closed Won) -Created a new source of truth that allowed 100% of Sales Managers to have visibility over the Sales Funnel enabling decision making for day to day -Increased Lead to Sales Visit conversion rate from 17% to 20%-Changed Sales Visit distribution and cadence to increase Sales Visit to Closed Won conversion rate from 8% to 12% for Residential Projects -
Head Of CommercialBright Inc Oct 2021 - Jun 2022México-Build the Commercial area from the ground up-Increased Sales Visit to Closed Won conversion rate from 5% to 9% by finding the right customer base.-Designed SDRs processes & team structure for commercial projects .-Best quarter in deparment history w/ 249kW vs 162kW goal in Q1 2022.-Best monthly performance in deparment history w/ 125kW vs 72kW goal in May 2022. -
Sdr ManagerBright Inc Jul 2020 - Oct 2021MéxicoI was part of the team that doubled Bright's business in 2020 contributing to the following results:-Increased Lead to Sales Visit conversion from 14% to 23%-Designed and implemented a quality measurement model for Inbound Leads-Created a winning pitch and a method for objection handling for SDRs-New hires training reduction by 50%-Goals were exceeded QoQ during my management -
Regional Sales ManagerBright Inc Dec 2019 - Jun 2020México-Being one of the main contributors in the creation of the strategy for digital sales at the beginning of the pandemic by creating a sales playbook -Constant achievement of sales goals during COVID-Being top performer as an individual contributor 3 months and manager at the same time -
Energy ExpertBright Inc Apr 2019 - Nov 2019México-Broke the record for the most projects approved by a new recruit (15 closed won projects in 90 days) -Opening of Puerto Vallarta and Nayarit Market -
Jefe De Contact CenterChenson Nylon De Mexico Jan 2017 - Oct 2017-Designed and implemented a sales model that improved 5% average the annual purchase of 500 customers portfolio-New sales compensation model implementation that increased sales by 7% -
Telemarketing Team LeaderHsbc Apr 2015 - Jan 2017Zapopan Y Alrededores, México-Best Insurance sales team for 6 consecutive months-150% GDL team performance vs ~85% CDMX team performance during my management -
Sales And Customer Service AgentHsbc Retail Banking And Wealth Management Oct 2008 - Apr 2015Zapopan Y Alrededores, MéxicoBest historical performance in the Insurance Retention area with 49% conversion rateSales top 2009-10 performer
Iván Díaz Skills
Iván Díaz Education Details
-
Psychology
Frequently Asked Questions about Iván Díaz
What company does Iván Díaz work for?
Iván Díaz works for Sofía
What is Iván Díaz's role at the current company?
Iván Díaz's current role is CRM and Sales Ops.
What is Iván Díaz's email address?
Iván Díaz's email address is iv****@****lud.com
What schools did Iván Díaz attend?
Iván Díaz attended Universidad Del Valle De México.
What skills is Iván Díaz known for?
Iván Díaz has skills like Liderazgo De Equipos, Coaching, Ventas.
Who are Iván Díaz's colleagues?
Iván Díaz's colleagues are Phoebe Castro, Aniuk Darian Keller, Dra. Roxana Castillo Díaz De León, Angelica Cid, Yannick Premont, Mariana Torres Santander, Gabriela Prieto.
Not the Iván Díaz you were looking for?
-
2hotmail.com, comex.com.mx
-
1despegar.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial