Iván Díaz

Iván Díaz Email and Phone Number

CRM and Sales Ops @ Sofía
Guadalajara, Jal., MX
Iván Díaz's Location
Guadalajara, Jalisco, Mexico, Mexico
Iván Díaz's Contact Details

Iván Díaz work email

Iván Díaz personal email

n/a
About Iván Díaz

I'm a leader whose approach centers on empathy, sincerity, and cultivating trust-based, meaningful connections with my team, always committed to transparency and honesty. Recently, I expanded my skills in data analysis with tools like Python, Tableau, and SQL, enhancing my ability to make thoughtful, data-driven decisions. With experience in both sales and customer service leadership, I’ve consistently helped boost customer satisfaction, conversion rates, and team productivity. I believe in leading by example, encouraging open dialogue, and working together to contribute to the success of the company I'm part of.---Soy un líder cuyo enfoque se centra en la empatía, la sinceridad y en cultivar conexiones significativas basadas en la confianza con mi equipo, siempre comprometido con la transparencia y la honestidad. Recientemente, amplié mis habilidades en análisis de datos con herramientas como Python, Tableau y SQL, lo que ha mejorado mi capacidad para tomar decisiones reflexivas y basadas en datos. Con experiencia en liderazgo tanto en ventas como en atención al cliente, he logrado impulsar de manera consistente la satisfacción del cliente, las tasas de conversión y la productividad del equipo. Creo en liderar con el ejemplo, fomentar el diálogo abierto y trabajar colaborativamente para impulsar el éxito de las empresas donde colaboro.

Iván Díaz's Current Company Details
Sofía

Sofía

View
CRM and Sales Ops
Guadalajara, Jal., MX
Website:
sofiasalud.com
Employees:
298
Iván Díaz Work Experience Details
  • Sofía
    Crm And Sales Ops
    Sofía
    Guadalajara, Jal., Mx
  • Luca
    Sales Lead
    Luca Sep 2024 - Present
    México
  • Cheaf
    Head Of Sales
    Cheaf Nov 2023 - May 2024
  • Bankaya
    Cx Manager
    Bankaya Dec 2022 - Aug 2023
    México
    -Increased FRT from~23% in 2022 to 85% at the end of Q2 2023-Improved the % of surveys completed by customers from 17% to 23% and CSAT rate from 83% to 88%-Median resolution time reduced from 32 minutes to 15. -Work guidelines and structures were created that drastically improved the work environment and service to external and internal customers
  • Bright Inc
    Head Of Sales Operations
    Bright Inc Jul 2022 - Dec 2022
    México
    -Changed criteria for property docs (~15% of -Closed Lost deals turned into Closed Won) -Created a new source of truth that allowed 100% of Sales Managers to have visibility over the Sales Funnel enabling decision making for day to day -Increased Lead to Sales Visit conversion rate from 17% to 20%-Changed Sales Visit distribution and cadence to increase Sales Visit to Closed Won conversion rate from 8% to 12% for Residential Projects
  • Bright Inc
    Head Of Commercial
    Bright Inc Oct 2021 - Jun 2022
    México
    -Build the Commercial area from the ground up-Increased Sales Visit to Closed Won conversion rate from 5% to 9% by finding the right customer base.-Designed SDRs processes & team structure for commercial projects .-Best quarter in deparment history w/ 249kW vs 162kW goal in Q1 2022.-Best monthly performance in deparment history w/ 125kW vs 72kW goal in May 2022.
  • Bright Inc
    Sdr Manager
    Bright Inc Jul 2020 - Oct 2021
    México
    I was part of the team that doubled Bright's business in 2020 contributing to the following results:-Increased Lead to Sales Visit conversion from 14% to 23%-Designed and implemented a quality measurement model for Inbound Leads-Created a winning pitch and a method for objection handling for SDRs-New hires training reduction by 50%-Goals were exceeded QoQ during my management
  • Bright Inc
    Regional Sales Manager
    Bright Inc Dec 2019 - Jun 2020
    México
    -Being one of the main contributors in the creation of the strategy for digital sales at the beginning of the pandemic by creating a sales playbook -Constant achievement of sales goals during COVID-Being top performer as an individual contributor 3 months and manager at the same time
  • Bright Inc
    Energy Expert
    Bright Inc Apr 2019 - Nov 2019
    México
    -Broke the record for the most projects approved by a new recruit (15 closed won projects in 90 days) -Opening of Puerto Vallarta and Nayarit Market
  • Chenson Nylon De Mexico
    Jefe De Contact Center
    Chenson Nylon De Mexico Jan 2017 - Oct 2017
    -Designed and implemented a sales model that improved 5% average the annual purchase of 500 customers portfolio-New sales compensation model implementation that increased sales by 7%
  • Hsbc
    Telemarketing Team Leader
    Hsbc Apr 2015 - Jan 2017
    Zapopan Y Alrededores, México
    -Best Insurance sales team for 6 consecutive months-150% GDL team performance vs ~85% CDMX team performance during my management
  • Hsbc Retail Banking And Wealth Management
    Sales And Customer Service Agent
    Hsbc Retail Banking And Wealth Management Oct 2008 - Apr 2015
    Zapopan Y Alrededores, México
    Best historical performance in the Insurance Retention area with 49% conversion rateSales top 2009-10 performer

Iván Díaz Skills

Liderazgo De Equipos Coaching Ventas

Iván Díaz Education Details

Frequently Asked Questions about Iván Díaz

What company does Iván Díaz work for?

Iván Díaz works for Sofía

What is Iván Díaz's role at the current company?

Iván Díaz's current role is CRM and Sales Ops.

What is Iván Díaz's email address?

Iván Díaz's email address is iv****@****lud.com

What schools did Iván Díaz attend?

Iván Díaz attended Universidad Del Valle De México.

What skills is Iván Díaz known for?

Iván Díaz has skills like Liderazgo De Equipos, Coaching, Ventas.

Who are Iván Díaz's colleagues?

Iván Díaz's colleagues are Phoebe Castro, Aniuk Darian Keller, Dra. Roxana Castillo Díaz De León, Angelica Cid, Yannick Premont, Mariana Torres Santander, Gabriela Prieto.

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