Iván Díaz Email & Phone Number

Guadalajara, Jal., Mx

México

México

-Increased FRT from~23% in 2022 to 85% at the end of Q2 2023-Improved the % of surveys completed by customers from 17% to 23% and CSAT rate from 83% to 88%-Median resolution time reduced from 32 minutes to 15. -Work guidelines and structures were created that drastically improved the work environment and service to external and internal customers

México

-Changed criteria for property docs (~15% of -Closed Lost deals turned into Closed Won) -Created a new source of truth that allowed 100% of Sales Managers to have visibility over the Sales Funnel enabling decision making for day to day -Increased Lead to Sales Visit conversion rate from 17% to 20%-Changed Sales Visit distribution and cadence to increase Sales Visit to Closed Won conversion rate from 8% to 12% for Residential Projects

México

-Build the Commercial area from the ground up-Increased Sales Visit to Closed Won conversion rate from 5% to 9% by finding the right customer base.-Designed SDRs processes & team structure for commercial projects .-Best quarter in deparment history w/ 249kW vs 162kW goal in Q1 2022.-Best monthly performance in deparment history w/ 125kW vs 72kW goal in May 2022.

México

I was part of the team that doubled Bright's business in 2020 contributing to the following results:-Increased Lead to Sales Visit conversion from 14% to 23%-Designed and implemented a quality measurement model for Inbound Leads-Created a winning pitch and a method for objection handling for SDRs-New hires training reduction by 50%-Goals were exceeded QoQ during my management

México

-Being one of the main contributors in the creation of the strategy for digital sales at the beginning of the pandemic by creating a sales playbook -Constant achievement of sales goals during COVID-Being top performer as an individual contributor 3 months and manager at the same time

México

-Broke the record for the most projects approved by a new recruit (15 closed won projects in 90 days) -Opening of Puerto Vallarta and Nayarit Market

-Designed and implemented a sales model that improved 5% average the annual purchase of 500 customers portfolio-New sales compensation model implementation that increased sales by 7%

Zapopan Y Alrededores, México

-Best Insurance sales team for 6 consecutive months-150% GDL team performance vs ~85% CDMX team performance during my management

Zapopan Y Alrededores, México

Best historical performance in the Insurance Retention area with 49% conversion rateSales top 2009-10 performer