Creative, dynamic and passionate senior level User Experience and Design Researcher professional with over 25 years of experience bringing strategic, analytical and creative mindsets to uncover user and business needs, leverage data, untangle content, and identify opportunities for businesses to optimize experiences.​ Knowledgeable and experienced in a range of UX design and research approaches and methodologies. Track record in leading human-centered design research for services and digital products, outlining experiences and implementing interactive solutions, managing interactive projects, and leading creative designers and cross-discipline teams. Results-oriented team leader with a rare blend of management, technical and teaching abilities. Informed and passionate about Design Thinking and other user-centered design methodologies, emerging technologies, and marketing and cultural trends. Self-directed, informed creative thinker with experienced working within a variety of industries inspiring and connecting with clients and team members.Specialties: UX Research/Strategist,providing strategic and tactical insights to inform design while collaborating with technologists to inform development. Conducting research to identify personas and use cases. Collaborating with business stakeholders, product owners, and engineers to frame problems and identify the value of solutions. Help shape the strategic vision for customer experiences.UX Designer,providing recommendations and guidance on optimizing flows, interactions and intuitive visual interfaces. Using research insights, explore opportunities for experience innovations. Organizing content and how information is presented to people. Creating prototypes and conducting user testing. Service/Organizational Experience,providing insights on how people interact with a service, organization or brand. Conducting competitive analysis, identifying key touchpoints, map ecosystems. Defining experience strategies that promote innovation and growth. Strengths:Identifying user needs and driving strategic insights Leveraging qualitative and quantitative methods Holistic thinker in planning, research, and design Identifying creative solutions and solving ambiguous problemsCore skills: user interviews, research synthesis, journey mapping, persona development, user requirements, user testing, design thinking, workshop facilitation, service blueprint, wireframe creation, usability testing studies, rapid prototyping, user flows, user interface design, brand workshops, brand strategy