Ivan Lim Chin Hui Email & Phone Number

Kuala Lumpur City, Federal Territory Of Kuala Lumpur, Malaysia

• Working with Business Units to develop call script for relevant products for call back exercise.
• Filing ORE cases internally and on regulator platform.
• Highlight negative response to Service Transformation, branches and sales channels so that rectifications may be performed on timely basis by the relevant stakeholder
• Prepare negative response statistics to relevant stakeholders to understand the negative response trend for purpose of improvement or coaching.
• Perform validation on calls made by the DCI Roll-Over Desk to ensure customer’s consent has been obtained for the roll-over investment.
• Prepared several reports and data to relevant department and/for BNM submission.

Kuala Lumpur

• Investigates into Bankers’/Customer’s/Business Units’ Remittance requests and feedback and revert to them with findings within the agreed Service Level Agreements
• Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure
• Documents all investigation cases handled daily for records, management reporting and performance measurement purposes.
• Handles back valuation requests (including waivers) from bankers, reconciliation of nostro accounts etc.
• To perform any ad-hoc tasks as assigned from time to time and/or participate in UAT/Projects as and when required
• To conduct team huddle sessions sharing on operational process lapses/gaps, the related root causes and implementation plans; raise any other changes/issues impact daily operations etc. with objective to drive quality.

Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Solicit for sales via marketing visits, telemarketing, launches & any other sales activities to achieve sales targets.
• Build rapport with chosen customers to establish loyalty & repeat sales, and increase product holding.
• Provide excellent customer service in a professional manner.
• Maintain PF Centre at the highest standard to reflect the Bank’s image as on One-Stop Financial Services Centre.
• Actively market the bank’s consumer products.
• Seek continuous improvement in the following areas to enhance job skills and competencies: 1. Product knowledge 2. Selling Skills 3. Market & Competitors 4. Assess/evaluate and propose credit applications diligently.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Process and Release Outward Telegraph Transfer for Taiwan, Hong Kong and Singapore
• Analyze data from customer
• Routing customer payment and sending Swift message to bank
• Investigate and identify mistake done by customer. (Straight Through Payment)
• Ensure timely and accurate submission of information
• Manage and motivate a team of staff to perform their maximum potential.