• Responsible for team and sales improvement in 21 Countries in North and South America and the Caribbean Islands. • Delivered training to franchise owners, managers, and salespersons both in-class and online for 200+ stores. • Developed creative training content according to a overall objective – adapted content for each target.• Authored instruction manuals, quick references, and FAQs.• Coordinated operational application and evaluated correct follow-up to each training.• Created onboarding, recruitment, and induction plans.Worked closely with area managers, franchisees, and Store Managers to ensure positive results.While with TOUS, I collaborated with HQ in Manresa, Spain to effectively transmit their company-wide goals to each one of the 21 countries which together with our directive team, resulted in an increase in revenue in the last 2 years. Additionally, we were able to achieve significantly less attrition and higher employee engagement due to effective new-hire and continual training.

• Collaborated in business development in early-stage of start-up• Coordinated and coached one on one classes for 500+ entrepreneurs• Consulted 200+ one on one in-person visits to small businesses• Instructed 4 national banks in sales, finance, accounting, and customer service

• Ascended from entry level position to Store Manager in first two weeks• Developed hiring and operational process with 100% employee engagement success• Budgeted multiple stores and developed sales techniques to boost income• Elevated sales by 50%+ for three high seasons in a row