As Microsoft Sharepoint Premier Field Engineer my main role is to act as a trusted advisor, and represent Microsoft.For companies looking for an end-to-end solution that helps maximize IT resources, Premier Support proactively maintains the health of IT operations, providing customized and personal service management, and delivering prioritized 24x7 problem resolution support – helping leverage the IT function to achieve business goals. Targeted for large and global organizations, Premier Support is a comprehensive support solution that helps reduce costs, enhance productivity, and use technology to realize new business opportunities for any stage in their IT lifecycle. Proactive services help maintain and improve health of your customers' IT infrastructure and operations. Service Delivery Management helps plan and deliver the Premier support and ensure the support resources align to their unique IT needs. Prioritized 24x7 problem resolution services provides rapid response to minimize downtime. Exclusive access to advanced technical training to improve IT staff productivity. Add-ons to meet specific support needs.