Ivan Policastro Brancale Email & Phone Number

Grenade, Andalousie, Espagne

Responsible for working directly with WatchGuard authorized resellers, distributors, internet service providers, end-users, prospects, and internal employees to determine the severity and urgency of technical support requests, solving issues and preparing relevant support data for Technical Support Representatives (TSR).• Support languages : English, Spanish, French, Italian• Technologies : Firewalls Watchguard Firebox, Watchguard Cloud, Watchguard Security (Panda)• Support for : Policies, BOVPN, Mobile VPN, Logs analyze, Web filtering, Geolocalisation, Network configuration, Procedures

Suisse Romande

Idros SA is the subsidiary of the Ansam Group specializing in services for small & medium businesses (TPE), offering both the implementation of standardized IT solutions for current needs with local proxy services and specific solutions to meet specific needs about this type of business. Idros's services are offered to clients throughout French-speaking Switzerland with a physical presence in Geneva, Nyon, Chexbres, Sion and Yverdon-les-Bains.Principal responsabilities :• In-depth knowledge of Swisscom Smart ICT & BWS cloud pack• Participation and management of IT migration projects• Migration of file servers to Sharepoint or new VMs• Email's migration from any platform to M365• Installation and configuration of any IT and network equipments on site• VM's and Servers Management• Telephony migration to Hosted or Teams Telephony Operator Connect• Customer satisfaction management• Continuous improvementReference technologies & architectures used :• Network : Ubiquiti Unifi• File's server : Synology NAS | Windows Server• Application's server : Intel NUC• Files migration tool : Teracopy• Emails migration : BitTitan MigrationWiz• Backups: Infomaniak• Hosted phone : Yealink | Mitel• Hypervisors: Microsoft Hyper-V Manager | vSphere | Oracle VirtualBox• Cloud platforms: Microsoft Azure• Remote Management: Pulseway

Chexbres

• Swisscom IT Partner• Strong knowledge of the IT's outsourcing product "Swisscom Smart ICT"• Audit of IT infrastructure• Datas & Emails migration on Cloud Services • Windows and SQL Server• Project management• Customer analysis & experience• IT Support 2nd & 3rd level

Neuchâtel, Suisse

• IT infrastructure and IP phone support - Levels 1-3• IT Support for 3 sites and more than 600 users• Management of communication throughs TVs on all sites• IT mounting and support for our stand in Baselword fair during 8 consecutive years• IT onboarding for new employees• Enterprise iOS devices management by remote• Employee's training and procedures about M365 usage• Communication of monthly IT tips for all employees• VIP Zoom Room professional audio/video support for live meeting and interviews

Bevaix, Suisse

Stage of 3 months in a startup IT company.• Website's development in PHP/Flash for a real estate district

Cfc Informaticien, Computer Science, 4.9/6

Modules I-CH

Informaticien De Gestion