Customer Service Associate
Israel
Answer pre-sale questions potential customers might have, and assist in making the right decision concerning buying the company solutionAlso assist our Pro users with onboarding, including installation and activation processesLastly, collaborate between Back Office and Pro users, and provide accurate information about accounts and billing related questionsAfter three years, I was assigned as Hybrid agent handling Customer Service and Back Office Support Associate for the APAC team, so I also now handle renewal issue, downgrades, upgrades, coupon code request to be generated in Woocommerce, handling chargeback/disputes, and other Account related issues.