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- Strategic Growth: Developing new offerings that bring real value to our customers, boosting adoption rates, and contributing to revenue growth.- Team Building: Leading a high-performing, globally distributed team with a focus on growth and continuous improvement. - Cross-Functional Leadership: Cultivating strong partnerships with Operations, Product, and.

Established Elementor’s first-ever Professional Services team, driving a new revenue stream and laying the foundation for scalable service offerings.Key Responsibilities:- Strategic Leadership: Led the development and execution of a critical proof of concept, aligning the project with the company's long-term objectives and demonstrating its potential to.

- Led the transition to a shift-based structure, identifying and implementing effective management tools and resources. This initiative optimized team efficiency, contributing to 24/7 support coverage.- Managed a remote team of Tier 2 Support Engineers, spread across different time zones and locations in the Americas, achieving high levels of employee.

- Consistently achieved a Customer Satisfaction Score of 4.5 or higher over almost two years.- Resolved over 2,000 support tickets with an average resolution rate of 90% or higher. This high resolution rate contributed to enhanced customer trust and loyalty during a critical period of company growth.- Fostered a positive work environment by inspiring.

Mexico City, Mexico