Izzy W. Email & Phone Number

I am an emerging IT/Cybersecurity career strategist ♟️ dedicated to helping students navigate their path in the tech industry. With over two years of experience as a Program Coordinator for IT programs at UMBC Training Centers, I have supported students from diverse backgrounds in achieving their career goals.My passion lies in witnessing students overcome challenges, ask insightful questions, and develop the skills needed to transition successfully into tech careers.𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬: Salesforce, Slack, Zoom, Moodle and CompTIA courseware.𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: • Successfully coordinated over 𝟏𝟎𝟎 IT training programs at UMBC Training Centers, managing all aspects from instructor contracting to student onboarding, with outstanding reviews. • Coordinated three Cybersecurity for Manufacturing Operational Technology programs in 2023, a partnership between 𝐔𝐌𝐁𝐂, 𝐔𝐌𝐁𝐂 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐂𝐞𝐧𝐭𝐞𝐫𝐬, 𝐚𝐧𝐝 𝐌𝐱𝐃, earning excellent feedback from students, instructors, and staff. • Boosted company morale with a 2023 presentation on the state of student experience, showcasing 𝐬𝐢𝐠𝐧𝐢𝐟𝐢𝐜𝐚𝐧𝐭 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐢𝐧 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 due to team collaboration.My mission is to be a valuable career resource for students with the support of our phenomenal Cybersecurity SME, Nick Anthis, and our fabulous team at UMBC Training Centers. I continually expand my IT expertise and network to help students navigate the tech industry and secure their first roles aligned with their skills and interests. 🔒Feel free to connect with me at iwilliams@umbctraining.com or on LinkedIn.

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  Program Coordinator

  Umbc Training Centers

  Jun 2022 - Present - Columbia, Maryland, United States

  • Project Management & Organization: Executed 100+ IT classes/programs by managing logistics, including contracting instructors, ordering materials, onboarding, classroom setup, proctoring assessments, and generating certificates. Maintained exceptional time-management, attention to detail, and budgeting skills throughout. • Problem Solving: Managed the Open Enrollment Slack Workspace for 700+ students, resolving operational help tickets related to Zoom, Slack, CompTIA, and Moodle issues promptly and efficiently. • Communication & Interpersonal Skills: Led 12+ student orientations, leveraging emotional intelligence and empathy to foster positive interactions, resulting in over 80 favorable reviews. • Student Support: Delivered white glove service by creating accessible help documents and videos, providing one-on-one guidance for online coursework, boosting morale with motivational posts, and promoting IT/Cybersecurity events and job fairs. Collaborated with the Cybersecurity SME to host weekly study sessions, enhancing student engagement and success.

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  University Of Maryland Baltimore County

  Psychology