Jessica Howell Email & Phone Number

Arlington, Virginia, United States

Arlington, Virginia, United States

• Support national education team managers across 10 programs to ensure that program information is updated regularly on the website while utilizing applications such as Kentico and Adobe Acrobat Pro.• Collaborate with Marketing & Communications to ensure that department updates are submitted to the newsletter.• Provide useful, relevant data about the field to the team by running and utilizing Salesforce reports.• Create and edit content, including a 38-page Homefront Resource Directory containing over 200 resources.• Respond to questions from the field in the NAMI Education inbox while forwarding necessary inquiries to the correct person when appropriate.

Lecturer in the Psychological Brain Sciences department. General Psychology (Spring 2023) Developmental Psychology (Spring 2023)

Washington D.C. Metro Area

• Promoted from Barista to Shift Supervisor in August 2017 for displaying remarkable leadership skills and continuing to exemplify Starbucks’ core values, such as creating a culture of warmth and belonging where everyone is welcome.• Assess skill and knowledge gaps in baristas and collaborate with other supervisors in developing effective training modules during weekly meetings. • Communicate between shift supervisors and the store manager about inventory and necessities of the store to guarantee that the business has the support and supplies necessary to operate smoothly. • Oversee a three-to-seven-person team of baristas to deliver the best customer service to over 800 individuals a day, resulting in daily sales averaging over $6000. • Consistently process cash deposits, prepare change orders, and balance registers with a zero-error rate to allow for smooth transitions when opening the store and when working with the bank.

Fairfax County, Virginia, United States

• Promoted from Intern to Program Coordinator for excelling in developing creative, virtual after-school programming for at-risk youth in the Annandale community.• Prepared games and presentations on various topics to present to 4th to 6th grade students twice weekly in a group setting via Zoom to safely to foster a sense of community amidst a pandemic. • Developed relationships with youth in the program to ensure they feel comfortable, safe, and supported. • Collected and distributed donations to families and Second Story’s resource centers to ensure that community members could receive necessities such as healthy and balanced meals, clothing, and toiletries. • Collaborated and networked with members of the community to host virtual presentations for the youth to showcase various career paths and provide a source of inspiration. • Completed monthly reports and statistics from documented client casework to curate data-driven reports so that community programming could continue to receive funding from grants and donors.

Arlington, Virginia, United States

• Provided resources and solutions to individuals via web-chat or phone-call relating to mental health such as treatment, support groups, and general mental health information while maintaining a respectful, empathetic tone. • Conducted basic internet research quickly while simultaneously managing a phone conversation or chat session. • Accurately logged calls and chats into Salesforce to provide reliable data regarding call-types and commonly used resources.

Washington D.C. Metro Area

• Communicated with property manager and caterer to reserve an entertainment space and organize a dinner for over 130 women that resulted in a successful welcoming of the Beta Gamma pledge class to the Alpha Tau chapter. • Developed and directed a four-week education program where new members bonded and were taught the chapter’s history, philanthropies, and values which led to 100% of the pledge class being initiated as sisters.

Smyrna, De

• Assisted in scanning over 1000 patients’ charts to ease the clinic’s transition from an unprotected paper chart system to a more secure, online chart system. • Communicated with patients by calling and answering phones to set up appointments, to remind patients of appointments, and to note when prescription refills were needed in order to maximize efficiency at the clinic.

Dover, Delaware Area

• Cultivated and compared strains of vibrio bacteria from oyster samples and their aquatic habitats in the Delaware Bay Area to educate the public about shellfish seafood safety.• Utilized lab skills such as pipetting and bacterial culture identification on various types of agar plates to gather data.

Master Of Arts - Ma, Forensic Psychology, 3.98

Bachelor Of Arts (B.A.), Psychology, Minor Criminal Justice

Activities and Societies: Alpha Tau chapter of Sigma Delta Tau