Jennifer Nelson Email & Phone Number

Wallingford, Connecticut, United States

• Administer and maintain daily front-office operations, including greeting clients, responding to phone calls, and performing billing tasks with 100% accuracy • Coordinate with third-party veterinary practitioners to obtain and process patient record information • Communicate surgical procedures, recovery expectations, and after-care options with clients • Inventory Management and Ordering • Surgical equipment sterilization

Middletown, Connecticut, United States

• Answering in-coming hospital calls in a timely, courteous and professional manner • Communicate with doctors and nurses through both overhead and computer-based paging systems • Monitor Fire Panel, Engineering, and infant abduction alarms • Respond to and communicate all internal emergency phone line and panel alarms • Train, lead and mentor new associates to maximize levels of productivity • Responsible for sending out “RAVE” notifications and overhead page emergencies such as hospital lockdowns

Colorado Springs, Colorado, United States

• Provide friendly and courteous service to patients, collect co-pays, and verify insurance information at check-in.• Handle phone calls promptly and efficiently, and direct them to the appropriate staff and/or department.Schedule appointments for multiple doctors utilizing ECW, and confirm availability and preferences with patients.• Maintain the quality and integrity of electronic medical records, and scan and attach relevant patient documents to them.• Conduct reminder phone calls to patients before their scheduled appointments, and confirm their attendance and readiness.