John Rohrer Email & Phone Number

Palo Alto, California, United States

❖ Engage customers with open-ended questions to build rapport and uncover their needs to provide targeted product recommendations.❖ Guide customers through the entire sales process by offering personalized assistance to ensuring a smooth experience from initial greeting to final purchase.❖ Leverage in-depth product knowledge to make personalized suggestions, ensuring customers feel valued and heard, resulting in repeat business and long-term loyalty.❖ Utilize customer feedback to proactively identify opportunities for improved customer service, strengthening client relationships and improving overall satisfaction.❖ Collaborate with team members and management to ensure timely service delivery and problem resolution to foster a unified approach to building long-term customer relationships.❖ Manage inventory by updating price labels and regularly checking stock levels to ensure accuracy and product availability.

Palo Alto, California, United States

Cultivated an enticing sales environment yielding $68,384 of personal sales revenue while ensuring high levels of customer satisfaction and retention through personalized selling. This position required the ability to assess customers’ needs while offering relevant information on product features to curate a welcoming environment. Other duties included accurately organizing backstock to ensure swift replenishment for customer accessibility, attentively following store opening & closure procedures to maintain high operational standards, and conducted the reception and inspection of shipments ensuring the verification of both quantity and quality of garments.

Mountain View, California, United States

Assisted the company with implementing improvements regarding content marketing, blog posts, and data analysis. Gained hands-on experience working alongside industry professionals to build and refine marketing and interpersonal skills in a professional environment. This position required daily collaboration with my mentors and colleagues to set and achieve goals in a timely and efficient manner. Tasks completed under Head of Global Content Marketing included SEO analysis, blog content development, and the creation of a competitor analysis report.

Menlo Park, Ca

The credit union was in the process of scanning all signature cards, ID Cards, member files, and trust accounts, into their new imaging system. I, along with other staff, was able to complete all the signature files during my internship. In addition, I made significant progress on the trust accounts and member files. The project required attention to detail and accurately inputting membership numbers and names into the computer systems. I was able to implement a faster approach to inputting membership names with 100% accuracy. I also noticed, and brought to the attention of credit union management, errors that occurred in their systems so that corrective action could be taken.Other duties included:* Proofreading the credit unions policy: Section 100 - Organization and Administration and provided feedback including grammar correction, spacing issues and proper formatting.* Trained with the operations supervisor and other staff on an introduction to cash handling and Teller duties.* Cleared out two storage rooms, sorting and discarding old equipment and recycling.

Bs, Cum Laude, Marketing

Business Administration And Management, General