Jenn M. Email & Phone Number

United States

United States

Washington D.C. Metro Area

Mentored and advised graduate students designing museum-based educational programs in current museum practicesReviewed students' interpretive plans, evaluated facilitation, and provided feedback2024 Provided book formatting services for The George Washington University’s Museum Education Program’s 50th anniversary commemorative publication Museum Change Agents Making the World a Better Place edited by Lotte Lent and Greg Stevens; contributed essay for publication

-Recruited, trained, scheduled, supervised and evaluated volunteers and part-time paid staff-As part of front-of-house team, managed and oversaw logistics for in-person visitor experience and touring needs through coordinated daily oversight of internal operations -Managed daily and monthly communication, volunteer and part-time staff schedule, supplies, and performance and tour evaluation -Collaborated with colleagues and volunteers to assess, evaluate, and update guided tour offerings-Scheduled and oversaw in-person touring opportunities for the public-Maintained partnership with the Guild of Professional Tour Guides and Cathedral certification program-Facilitated tours of the Cathedral for student and adult groups, members of the general public, and VIP guests

Director of Visitor Experience and Engagement (2021-2023), Interim Director of Visitor Programs (2020-2021)Led visioning and planning process for visitor’s department to develop more effective and efficient strategy and revenue goals for cultural and historic national landmark. Professionalized volunteer tour guide program and worked to improve the quality of the sightseeing visitor experience.-Collaborated with multiple departments as part of institution-wide operations assessment, priority planning for expected growth, developed strategic vision of three departments to improve the customer service experience, regularly assessed and refined staff and department goals and performance measures -Led development and implementation of the post-pandemic reopening process for sightseeing in 2021 and 2022; retrained tour guides, implemented health safety measures for volunteers and visitors, and participated in Cathedral-wide reopening plans-Implemented innovative management and idea strategy for the reopening and development of exhibits and hands-on experiences, on-line interactives, virtual presentations, and touring-Recruited, hired, onboarded, and supervised staff to rebuild department after COVID-19 pandemic layoffs-Generated consensus among diverse views to foster unified visitor engagement-Worked collaboratively with multiple departments to support strategic and missional goals, including serving on the iconography review task force, racial justice task force, and the Cathedral’s new programmatic institute-During 2020-2022, managed 150+ volunteers during closure and phased reopening-Partnered with team to open “Les Columbes/The Doves' ' art installation in 2021. Recruited, trained, scheduled, and managed volunteer greeters for 3-month program during pandemic protocols-Managed department budget and served on senior leadership team-Developed and supported series of virtual tour guide-led public programs from September 2020-June 2021

Visitor Programs Manager (2016-2018), Deputy Director of Visitor Programs (2018-2020)-Oversaw on-the-ground team facilitating experiences for over 250,000+ annual sightseeing visitors-Recruited, trained, scheduled, supervised and evaluated 100+ volunteer, part-time paid staff, and interns-Managed and oversaw logistics for visitor engagement and touring needs including daily and monthly communication, volunteer and part-time staff schedule, supplies, and performance and tour evaluation -Crafted a more effective and engaging touring experience by collaborating with colleagues and volunteers to assess, evaluate, and update decades-old building tour-Improved external partnership with the Guild of Professional Tour Guides; updated annual training and certification process, increased participation through on-line training format -Professionalized and improved camaraderie among volunteer tour guides, provided consistent communication, introduced scheduling software, revised volunteer advisory council, and delivered regular training and enrichment opportunities-Revised and developed improved recruitment, hiring, and training of volunteer tour guides and greeters-Facilitated tours of the Cathedral for student and adult groups, members of the general public, and VIP guests

Washington D.C. Metro Area

-Led youth programs based on decorative arts collection (ages 4-18)-Facilitated activities during annual festivals and public programs

Welcomed and responded to patients inquiries in-person, on the phone, and by email Maintained appointment schedule and patient recordsMaintained office and medical supplies by placing orders and managing inventory

Washington D.C. Metro Area

Supported curriculum and activities during museum field trips (ages 8-11)

Burgundy Farm Country Day School Alexandria, Va

Developed and facilitated 8 weeks digital photography day camp (ages 8-12) utilizing 25-acre wooded campus

Washington D.C. Metro Area

Led school, summer, birthday party, and Boy and Girl Scout programs about the built environment (ages 4-18, special needs adults)

Washington D.C. Metro Area

Managed all touring and sightseeing functions of Federal period historic house museum and decorative arts collection. Oversaw, developed, and facilitated the growth of visitors and program participants through enhanced visitor experiences, new community partnerships, and volunteer management.-Oversaw, developed, and facilitated the growth of 18,500 museum visitors, including tours, programs for adults, families, schools, homeschool groups, Scouts, summer camps, and community outreach initiatives-Recruited, trained, scheduled, supervised, and evaluated 70+ volunteer, part-time paid staff, and interns-Managed logistics for all visitor programs including annual education budget, daily communication, customer support, program and tour schedule, supplies, and performance and tour evaluation -Led team of staff and museum stakeholders to develop the museum’s interpretive plan and led participation in American Alliance of Museums’ Museum Assessment Program -Established collaborations with community organizations to engage students and adults visiting the museum, including homeschool groups, Picnic Theatre Company, and young professional organizations-Participated in exhibit planning and developed materials for programs and trainings-Professionalized volunteer program; implemented background checks, introduced scheduling software, and managed a volunteer advisory council -Managed enrichment and volunteer appreciation opportunities, including annual socials and enrichment trips

Washington D.C. Metro Area

Developed and taught a multi-week museum-themed after-school program for 8-10 year olds

Washington D.C. Metro Area

Managed, developed, and taught programs for youth at museum about the built environment. -Developed, facilitated, and supervised curriculum for three multi-session design and project based programs for 150 middle and high school students-Recruited, trained, and supervised team of 30+ staff, volunteers, and interns -Oversaw and managed logistics and budget for annual student-led exhibition and large-scale projects-Established and maintained community relationships including DC Public Schools, program participants and families, design professionals, and support partners

-Managed schedule, billing, and customer support for 650-750+ annual school programs using VISTA-Developed and updated lesson plans for school groups visiting the museum-Developed and facilitated professional development workshops and an advisory council for teachers-Established collaborations with community organizations to engage students and adults visiting the museum

Washington D.C. Metro Area

Washington D.C. Metro Area

Facilitated hands-on team-building and role-play programs for youth (ages 9-13)

Washington D.C. Metro Area

Facilitated multiple-visit school program about the Chesapeake Bay watershedTaught summer camp, school, Scout, birthday parties (ages 5-13), and weekend family programs about environmental education

Washington D.C. Metro Area

Managed and responded to inquiries and information requests from general public and membersEdited annual membership directorySupporting team member for annual conference preparation, logistics, and implementation