Trained and mentored new team members to promote productivity, accuracy and friendlycustomer service.Drove customer escalations to resolution by engaging directly with clients.Collaborated with high-end clients by customizing sales and education programs.Resolved customer complaints regarding sales and service.Coached, developed and motivated team to achieve revenue goals.Cultivated strong professional relationships with suppliers and key clients to drivelong-term business development

Facilitated successful front desk operations for high-volume hotel.Worked with housekeeping and maintenance staff to address and resolve building androom issues.Cultivated professional relationships with guests, improving customer retention throughcoordinated service.Welcomed patrons to front desk and engaged in friendly conversations while conductingcheck-in process.Responded to and resolved guest issues or complaints.Completed thorough opening, closing and shift change functions to maintain operationalstandards each day.Collaborated with staff to meet incoming guest needs, smooth check-in processes andmaximize satisfaction.

Organized schedules, workflows and shift coverage to meet expected business demands.Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.Delegated daily tasks to team members to optimize group productivity.Enforced company policies and procedures to strengthen operational standards acrossdepartments.Mentored staff to enhance skills and achieve daily targets, using hands-on andmotivational leadership.Directed and led employees, supervising activities to drive productivity and efficiency.Secured revenue, accurately monitoring transactions and deposits to eliminatediscrepancies.Provided leadership, insight and mentoring to newly hired employees to supplyknowledge of various company programs.Analyzed business performance data and forecasted business results for uppermanagement.Interviewed prospective employees and provided input to HR on hiring decisions.

Built and maintained strong working relationships with team members.Managed daily operations by completing purchasing, inventory control, merchandisingand product distribution tasks.Hired and trained positive, enthusiastic employees to boost talents of retail team.Supervised cash drawer balances and deposits of store receipts.Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.Organized and updated schedules to optimize coverage for expected customer demands.Prevented store losses using awareness and attention to detail to detect gaps for correctiveaction.Boosted company sales by developing and implementing strategic marketing approaches