Jac Hand Email & Phone Number

Bellevue, Washington

As the Supervisor of Gas Operations Quality Control at Puget Sound Energy PSE, I oversee the efficient and effective use of resources with emphasis on safety, reliability, and compliance with relevant regulatory standards. I develop and implement processes, procedures, and checklist for new departments while ensuring quality in new business processes. I implement Closed Loop Corrective Action Processes and prepare operating budgets and financial performance reports for review by senior management. I prepare and present result-oriented Quality Management presentations for American Gas Association (AGA) and Western Energy Institute. Skills Learned: Regulatory and Safety Standards, Quality Compliance, Process Improvements / Realignments, Budget Management, Financial Performance Reporting, Presentations, Multi-tasking, Problem Solving, Following are the highlights of the value I brought to Puget Sound Energy PSE:☛ Identified and resolved multiple safety and quality issues to achieve conformance with PSE standards and code requirements.☛ Efficiently implemented several processes and procedures including corrective action plans, control of records and documents, statistical sampling, and audit, investigation and inspection plans.☛ Provided work direction, resolved problems, and ensured compliance of all operations with quality control manuals, SOPs, ISO standards, and legal requirements. ☛ Earned exceptional performance ratings and reputation as a top performer through consistent superior performance, efficiency, and dedication.

Greater Seattle Area

As a Production Manager at Esterline / Korry Electronics, I spearheaded the optimization of production processes while suggesting and implementing appropriate recommendations to positively impact operational effectiveness. I effectively trained new employees and internal production team on processes and procedures. Skills Learned: Resource Optimization, Strategic Operations Management, Lean Manufacturing Technologies, Training and Development, Quality ControlFollowing are the highlights of the value I brought to Esterline / Korry Electronics:☛ Developed and implemented scheduling process and utilized Lean Manufacturing to increase efficiency and decrease the standard lead time from 10-12 weeks to 4-6 weeks.☛ Increased Toyota Production system efficiencies by orchestrating and implementing a new process for the manufacture of optical plastic.☛ Orchestrated comprehensive employee training and development program to promote and document cross training, new employee training and orientation, and safety awareness.☛ Successfully handled the production of three product lines (Optical Products, Legends, and Aerospace Knobs); planning orders, implementing quality standards, developing production schedules, and quality control.

Greater Seattle Area

As a Quality Manager at Esterline / Korry Electronics, I performed a range of quality management functions; running tests, analyzing products, assigning tasks, organizing work schedules, documenting defects, and returning defective items. I established quality training program and trained all employees on regulatory compliance and reporting procedures while monitoring successes and failures to provide remedial training/action when necessary. I investigated and analyzed failures and suggested corrective / preventative actions. Skills Learned: Testing, Quality Assurance, Documentation, Defect Management, Training, Process Improvement, Investigations, Corrective Measures, Product Development, Team Building.☛ I reduced inspection costs on statistically stable and capable processes through implementation of Statistical Quality Control (SQC) procedures. ☛ I developed quality plans for products with customer or military lighting specifications while successfully managing quality engineers.☛ I monitored personnel, equipment, and maintenance aimed at improving employee safety, product quality, customer services, and on-time-delivery of product and services.☛ I orchestrated and implemented improvement processes through collaboration with cross-functional teams consisting of employees in production, engineering, and quality.☛ I administered and maintained quality assurance procedures and activities required to ensure that the company's processes and products are in compliance with quality standards and requirements.

Bs, Business Management

Eet, Electronics Engineering

Lean Six Sigma Black Belt