Jaci Hoffman Email & Phone Number

Reno, Nv, Us

Reno, Nevada, United States

o Serve as customer advocate and achieve rapport with customers to ensure positive customer journey experience (from sale, to service delivery, to support). o Work with active customers to develop deep understanding of their needs and translate those needs into service requirements. o Manage customer expectations and prioritize issue response by impact and urgency. o Monitor customer agreement changes and manage major change order approvals.o Conduct timely and effective communication internally, including escalation of client issues. o Communicate features and benefits of solutions and manage prospect expectations throughout lifecycle of account. o Meet customer retention goals, up-sell/cross-sell revenue goals, and renewal goals. o Qualify new sales opportunities for current customers. o Conduct onsite or online presentations to existing customers that showcase services and products of company. o Receive requests for service and product details from customers and provide timely responses. o Review invoices and resolve invoice inquiries regarding support and service. o Manage various Managed IT services proposals, contracts, and service level agreements. o Work with management to develop proposals and quotes. Respond to RFP/RFI documents. o Conduct monthly, quarterly, and annual review of assets and performance. Identify liability and budget challenges regarding physical assets. Determine performance by number of tickets submitted and resolution. Report on system application updates and patches. o Develop success roadmaps and strategies for new customer projects. o Maintain in-depth product knowledge of service offerings of company. o Develop in-depth knowledge of service catalog and how it relates to customer’s needs. o Project Sales >$10K, develop project quotes and interface with cross-functional personnel o Transactional Sales <$10K, examine scope of work, complexity, and revenue to develop quote.

Reno, Nevada Area

Reno, Nevada Area

Bachelor'S Degree, Business Administration And Management, General

Cosmetology/Cosmetologist, General