Hospitality Operations Intern
Troy, Michigan, United States
As an operations team leader, I successfully led a group of eight crew members in producing monthly banquet event orders, collaborating closely with local venue management to set up and break down both public and private events. These events generated over $1.2 million in revenue. I worked directly with operations management, coordinating logistics with 13 vendors, 2 construction teams, and 5 sponsorship representatives over a 4-week period to organize the hospitality operations of the 2023 Rocket Mortgage Classic golf tournament. This event grossed over $2.5 million in public concessions and private hospitality sales. Additionally, I interacted directly with customers, utilizing strong interpersonal and problem-solving skills to resolve complaints and ensure a positive experience by leveraging my knowledge of company services to meet their needs effectively.