Jack Corrigan Email & Phone Number

London

• Responding to high volumes of requests and queries for all issues impacting on our client’s business in a timely and professional manner.• Working closely with the service delivery managers and client during service reviews to see if we can improve our services.• As tech lead for multiple clients would be responsible for keeping documentation up to date and assisting the wider support team with there cases.• Running point of contact from start to finish working with… Show more • Responding to high volumes of requests and queries for all issues impacting on our client’s business in a timely and professional manner.• Working closely with the service delivery managers and client during service reviews to see if we can improve our services.• As tech lead for multiple clients would be responsible for keeping documentation up to date and assisting the wider support team with there cases.• Running point of contact from start to finish working with multiple teams and escalation calls for several hours till a resolution is found.• Leading by example making sure best practice is adhered to throughout my team of 5 and the wider company.• Ensuring all SLAs are consistently met; prioritise requests to ensure client satisfaction in line with expectation.• Advising clients on technical requirements.• Working with leadership team on internal documentation and audits so can improve our accreditation with vendors and future prospect.• Going to existing and new client sites to build a good relationship and showcase my technical knowledge.• Job role is now split between being a escalation point on support and working on projects for existing and new clients. Show less

London, England, United Kingdom

• Responding to high volumes of requests and queries for all issues impacting on our client’s business in a timely and professional manner.• Maintaining ownership of assigned requests building good relations with our client base.• Running point of contact from start to finish working with multiple teams.• Ensuring best practice is demonstrated throughout the team.• Ensuring all SLAs are consistently met; prioritise requests to ensure client satisfaction in line… Show more • Responding to high volumes of requests and queries for all issues impacting on our client’s business in a timely and professional manner.• Maintaining ownership of assigned requests building good relations with our client base.• Running point of contact from start to finish working with multiple teams.• Ensuring best practice is demonstrated throughout the team.• Ensuring all SLAs are consistently met; prioritise requests to ensure client satisfaction in line with expectation.• Advising clients on technical requirements.• Occasional project works deploying new technologies. Show less

London, England, United Kingdom

• Promoted to the cyber security team as a network security engineer only after a few months at Ridgewall.• Continually doing my previous role and now given extra responsibility managing the network security for Ridgewall and its customers.• Assisting and supervising the apprentice within the team as well as helping the helpdesk team with network and security solutions acting as a point of contact.• Now managing and maintaining all ASA, firepower, wsa and esa… Show more • Promoted to the cyber security team as a network security engineer only after a few months at Ridgewall.• Continually doing my previous role and now given extra responsibility managing the network security for Ridgewall and its customers.• Assisting and supervising the apprentice within the team as well as helping the helpdesk team with network and security solutions acting as a point of contact.• Now managing and maintaining all ASA, firepower, wsa and esa appliances.• Mitigating security threats using Cisco next generation firepower, umbrella and advance malware protection in either a IPS or IDS deployment.• Assessing security advisories and vulnerabilities within the network.• Working on network and now security projects under my manager. Either deploying new firewalls, migrating EOL products or configuring the SIEM solution for Ridgewall.• Out of hours work to update and upgrade customers firewalls as part of there security entitlement.• Building reports for the project manager, engineer director and customers. Show less

London, England, United Kingdom

• Working under the helpdesk as a network support engineer which provided managed services to the hospitality and retail industries.• Dealing with and managing change control tickets for Cisco ASA firewalls, Cisco/HP switches, Cisco WLC, Cisco routers and Avaya ip telephones.• Taking customer calls to resolve multiple issues from desktop support, potential network issues and security related problems.• Using PRTG a network monitoring tool would manage the entire… Show more • Working under the helpdesk as a network support engineer which provided managed services to the hospitality and retail industries.• Dealing with and managing change control tickets for Cisco ASA firewalls, Cisco/HP switches, Cisco WLC, Cisco routers and Avaya ip telephones.• Taking customer calls to resolve multiple issues from desktop support, potential network issues and security related problems.• Using PRTG a network monitoring tool would manage the entire infrastructure for Ridgewall and there customers. Tasks would be to review all systems, devices, alerts, network traffic and performance as well as keeping documentation up to date.• Being first point of call to either work on or supervise ISP site down related issues due to having experience in the past.• Project management for existing sites and new customers. -Build relationships. -Configuring and implementing the new network. -Define project scope, terms of reference and objectives. -Draw up project plans and project documentation as required. -Accountability for the successful delivery of Network projects. Show less

London, United Kingdom

• Communicating with the team delivering the solution and making sure the customer was satisfied with not only the work carried out but with the company as a whole.• Network monitoring, informing customer tickets with updates and next plan of action to take. • Working alongside the internal client relations team to assist with report building for our prestigious customers.• Troubleshooting issues such as service outages, packet loss, intermittent drops, multiple-site… Show more • Communicating with the team delivering the solution and making sure the customer was satisfied with not only the work carried out but with the company as a whole.• Network monitoring, informing customer tickets with updates and next plan of action to take. • Working alongside the internal client relations team to assist with report building for our prestigious customers.• Troubleshooting issues such as service outages, packet loss, intermittent drops, multiple-site outages, carrier supplier works, bandwidth utilization and general queries.• Taking customer calls to resolve network issues and being told by my duty managers that I have a positive manor and clear communication which helps in troubleshooting the problem quickly.• Checking the configuration on the core switch, customer managed routers and assisting with firewall changes. Show less

London, United Kingdom

• Assistant buyer within the procurement team managing all of the companies networking hardware for our customers with a good knowledge of the different manufactures from Adva, Juniper, Cisco, Fortigate and many more.• Project management on huge orders for prestigious customers keeping to deadlines and making all parties aware at all times.• Fixing hardware failures from power issues, port problems, firmware updates and troubleshooting IP addresses this is all done when… Show more • Assistant buyer within the procurement team managing all of the companies networking hardware for our customers with a good knowledge of the different manufactures from Adva, Juniper, Cisco, Fortigate and many more.• Project management on huge orders for prestigious customers keeping to deadlines and making all parties aware at all times.• Fixing hardware failures from power issues, port problems, firmware updates and troubleshooting IP addresses this is all done when the hardware is returned.• Working with the Service delivery engineers on managing their orders connecting up the various types of hardware in the Lab as well as working with their customers.• Checking customer orders via postsales and then purchasing the hardware through authorised suppliers. Show less