- worked 30+ hours a week as a full-time student to support myself in school during undergrad and graduate school.- Coordinated with internal teams to optimize operations and material management, enhancing customer experience and addressing specific needs. - Exemplified strong leadership and motivation, supporting colleagues through high-stress shifts while maintaining a high level of customer attention and quality of service, demonstrating patience, resilience, and grit to succeed. - Full-time professional for over two years in the industry, exemplifying high marks across the board and creating lasting customer relationships.

- Played key role in managing the sales cycle, from lead generation to closure, ensuring that marketing strategies aligned with broader business goals and customer needs.- Conducted thorough analyses of client engagement and implemented strategic upselling and renewal tactics significantly enhancing customer loyalty and retention. Nurtured relationships and promoted product adoption.-Executed a client communication plan that emphasized clarity and proactive engagement, markedly improving account renewal rates through personalized service.-Managed accounts for six separate account managers and 1,000+ accounts, locating pain points to promote better and more cost-effective service for current clients- Utilized trends and analytics within Salesforce software to analyze the event-planning industry, educating clients and creating new opportunities for business- Coordinated meetings for six account managers and 100+ clients, adjusting schedules and times for managers and Customer Success, facilitating opportunities to drive new business for shareholders