● Provides information to clients and financial advisors via telephone, post and email ● Takes requests from clients to change personal details and regular premiums ● Organises and records details of completed calls, security breaches, and correspondence sent out ● Advises clients of potential fund changes and value fluctuations ● Performs outbound calls to chase work matters and ensure information has been sent successfully ● Ensures annual statements are sent to clients punctually ● Is first point of contact for bereavement matters

● Mopped and swept hair to ensure customers could be seated promptly● Greeted and assisted customers on the shop floor, providing a warm and welcoming environment● Cleaned shelves, floor, bathroom and equipment, ensuring a safe and sanitary workplace● Prepared equipment such as dying strips and washing bowls for use by the hairdressing staff

● Worked as a cashier, providing prompt and friendly service to staff● Greeted and assisted customers on the shop floor, creating a warm and welcoming work environment● Prepared clothes for display by organising stock, attaching price labels, and steam cleaning● Made frequent rounds of the shop floor to ensure a clean and tidy environment● Cleaned shelves and floor to a professional standard