Jack Robb Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Solutions Engineer at CiscoWithin the SLED vertical of Duo Security.

Austin, Texas Area

Solutions Engineer at CiscoWithin the MSP vertical of Duo Security.

Greater Detroit Area

San Francisco Bay Area

Conducted several user journeys around product functionally and use cases. Helped shape the companies accessories needs, by conducting tests and having coworkers give feedback on new workflows. Hosted temporary workers, teaching them everything from how to navigate campus to creating new products. Managed several programs from pitch stage to completion.Created and supported new teams on everything from REL testing to intake of feedback from around the company.

Ann Arbor, Mi

Worked closely with users around the globe working to keep Google up and running. Managed the new class onboarding with everything from scheduling technical content taught.Trained new and remote teammates on a variety of tools and processes. Trained the junior people on the team with everything from soft skills to technical issuesWorked with management on schedules and overall team improvementTeam captain - maintained shift health, worked to keep important problems under control and help team members when they struggled with super technical issues.

Traverse City

Owned and operated 40k company. Designed and installed backup, secuirty, performance, networking, and remote connectvity solutions for small businesses.Performed on site tech support for small businessesBuilt and designed custom computer solutions.

East Lansing

Repaired Mac and PC, in both software and hardwareWorked directly with customers on software issues Directed other students on various hardware issues

Lansing, Michigan Area

helping people in and out of Spartan stadium , running security at various venues

Traverse City, Mi

Managed company help deskMaintained over 20 company printersHelped manage and repair over 500 computersInstalled workstations Repaired company phonesDecommissioned old servers

Traverse City

Helped maintain over 500 company computersFielded calls from employees to fix issues on local machinesPrepared workstations for new employeesMaintained workstationsHelped managed company help-deskHelped develop solutions to lingering issues with computers

Recording the football game play by play, while entering stats Editing game footage to mesh with game statisticsProducing reports for the coaching staff to review Managing all football related film for the teamMaking Highlight tapes for the players

Traverse City, Mi

Designed and Installed wireless solutions for small businessesMaintained network firewall solutions Prepared HP desktop and laptop for clients Installed workstation solutions for clients Prepped HP servers for installations

Traverse City, Mi

Assisted in the creation of various chocolates Cleaned and maintained the kitchen areaHelped customers with salesPrepared tore openings and closings

Traverse City

Installed networking cable Installed network switches and routersHelped maintain several networks Installed desktop solutions

Media And Information Bs, Information Technology

Activities and Societies: Leaders In Information TechnologySpecialization in Information Technology Emphasis in Media Management

High School Diploma