Jack Clewley Email & Phone Number

City Of Westminster, England, United Kingdom

Managing escalations via phone and email, coming up with bespoke solutions to unique complaints.Handling incoming post to customer service/marketing team.Assisting with integration of customer support software, Zendesk.Managing 1st-line subscriptions support team, raising knowledge gaps and training issues.Handling shop inquiries including taking orders.

London, England, United Kingdom

Gained a wealth of knowledge in Wills to be able to provide in-depth guidance for all customers via email and phone calls. Took on sales alongside my day-to-day role, selling paid-for and charity wills, assisting in raising hundreds of millions for our charity partners.Heavily involved in improving processes in our team, coordinating with engineers and.

London, England, United Kingdom

Commitment to delivering excellent customer service at all times for an award-winning start-up company. Assisted with on-boarding housekeeping professionals onto the platform and supported them with any technical/personal issues. Used initiative to come up with personalised, long-term solutions to often complex problems for both customers and Housekeepers..

London, United Kingdom

• Increased client satisfaction through effectively managing incoming claims and ensured they were paid to meet statutory requirements.
• Improved team performance by ensuring data was cleansed once new portfolios were migrated onto the system.
• Trained, oversaw, and improved the quality of work from employees tasked with processing claims onto the system.
• Co-created and maintained a 200-page extensive in-house User Guide, used for training material and as a point of reference for every employee on processing claims on our bespoke system.
• Also tasked with identifying and removing redundant reserves, saving over $1.5m for the company.
• Assisted with the creation of a CRM through Dynamics 365, adding all clients onto data-base and built company structures,

London, United Kingdom

Kent, England

• Commitment to delivering excellent customer service at all times.
• Awarded 100% “Happy to Help” award twice, given to exemplary employees who complete service to an undercover shopper to 100% satisfaction.
• Handled cash and closed the tills on the Music & Video counter at the end of each shift.
• Ordered new stock when running low and involved in stock-taking each year.
• Often tasked with stocking endcaps/features due to creative abilities.
• Occasionally assisted delivery drivers with online shopping.

46 Cannon Street

• Invoicing, taking calls for managers, arranging conference calls, minute-taking and various other ad-hoc duties.
• 1st and 2nd line technical support for clients, resellers, and consumers.
• Travelled locally to fix hardware that clients were having issues with.
• Updated and maintained VoIP software, creating answering machines, auto-attendants, auto-transfer systems at the specific request of each individual client.
• Tasked solely with managing the side business “SuperLine” which focused on cheap overseas calls for older customers.
• Gained some training in coding with HTML JavaScript.

Sidcup

Previously working on a 4-week Pre-Apprenticehsip programme to get a 12 month apprenticeship and a BTEC in work skills and customer service.-Telephone Answering Workshop.-Creating and Presenting PowerPoint Documents.-Improving CVs/Covering Letters and Elevator Pitches.-Improvisation.

Education record

Activities and Societies: School Plays,

Education record

National First Award in: ICT: Creating Computer Graphics: Pass ICT Skills for Business: Pass GCSEs: English Language B Physics C Religious.