Jack Garner Email & Phone Number

Leicester, GB

Leicester, England, United Kingdom

• Conducting online Customer Due Diligence (CDD) reviews with new and existing business banking customers, to identify changes in business operations, structure or activity in order to mitigate fraud and financial crime.
• Conduct customer outreach to clarify and update discrepancies between customer submitted information and that held on banking and public systems whilst adhering to local and global business procedures
• Complete data capture and answer customer queries through inbound and outbound telephony, webchat and email to meet and exceed all given targets
• Support vulnerable customers through the review process by conducting telephone review appointments
• Demonstrate effective objection handling to provide fair customer outcomes
• Liaise with offshore teams to ensure information consistency and timely review completions

Leicester, England, United Kingdom

• Guiding and supporting a team of ten KYC case specialists to ensure they are accurately conducting and reviewing Customer Due Diligence (CDD) submissions to mitigate potential fraud and financial crime.Roles and.
• Encourage the top performance of others and highlight areas of improvement to team members, providing coaching where necessary
• Report both team and individual statistics to senior leaders and highlight trends to assist with forecasting
• Coordinate with wider departments to identify gaps in knowledge and organise and facilitate training/overview sessions
• Respond to customer queries that require managerial escalation to provide fair customer outcomes

Leicester, England, United Kingdom

• Assisting customers looking to purchase products or seek advice on video games and consoles, whilst helping with the day-to-day operations of a retail store.Roles and responsibilities:
• Deliver a high standard of excellent customer service at all times
• Build relationships with the store's local gaming community to ensure loyalty and return custom
• Give expert gaming knowledge to customers and match products to their needs
• Attach products to maximise transactional value - link selling & up selling
• Keep up to date with the latest gaming news and use this knowledge to make the sale

Manchester, England, United Kingdom

• Assisting customers looking to purchase products or seek advice on video games and consoles, whilst helping with the day-to-day operations of a retail store.Roles and responsibilities:
• Deliver a high standard of excellent customer service at all times
• Build relationships with the store's local gaming community to ensure loyalty and return custom
• Give expert gaming knowledge to customers and match products to their needs
• Attach products to maximise transactional value - link selling & up selling
• Keep up to date with the latest gaming news and use this knowledge to make the sale

Bachelor Of Science - Bs, Cyber Security

Part-time

Btec Level 3 Extended Diploma, It (Software Development), Distinction*

Gcse, English, Mathematics, Statistics And It, Various (A-C)