Jack Horne Email & Phone Number

Dundee, Dundee City, United Kingdom

• Analysing numerical data and ensuring data falls within acceptable thresholds
• Building and improving reporting and validation tools using power BI and VBA
• Ensuring data across all systems match and rectifying any discrepancies
• Adapting and streamlining already developed processes

Dundee, Scotland, United Kingdom

Dundee, United Kingdom

• Generating financial reports for senior operations managers to show the amount of service apologies generated by Tesco Direct and the reasons for these.• Pioneering new processes to help increase company profitability for example, the centralisation and control of claims against carriers for loss or damage. • Resolving issues passed from senior stakeholders efficiently and effectively.• Liaising with senior colleagues to communicate breaking points in processes, this lead to improved reporting and better control over carriers• Building reporting tools for tracking workload handled within the team using Excel.• Training other team members in IT skills such as MS Excel and Outlook.• Working with stakeholders to identify and resolve major issues in the distribution network.• Implementing new processes to help streamline existing procedures.• Presenting project findings to senior stakeholders such as directors.• Using Excel to build files using mail merge to advise customers of delays to their orders.• Sharing his knowledge with colleagues to help with the understanding of systems and processes.• Project work including: analysing the performance of carriers for Tesco Direct, identifying break points in customer journeys within Tesco Direct and introducing a centralised claims process for carrier for Tesco Direct.

Dundee, United Kingdom

• Resolving customer complaints• Communicating with third party suppliers/couriers to resolve issues• Empathising with customers• Finding solutions which benefit both the customer and company• Dealing with escalated complaints

Diploma Of Higher Education, Business Studies, Pass

Activities and Societies: Drama Club Modules include Accounting, Marketing, IT. Economics, Human Resource Management and Employment Law

High School, Multiple, Multiple

4 Highers - Mathematics (C) History (C) Accounting (B) English (C) 8 Standard Grades including Computing and Administration