 Effectively managed projects for one of the largest US based financial institutions. Streamlined full project lifecycle operations, inclusive of initiation planning, budgeting, execution/control, and closing. Steered direction via clarification/definition of requirements and business cases. Stimulated progress by defining, revising, and tracking plans, budgets, and overall project. Isolated and negotiated resolution of issues, escalated as required, and ensured completion of tasks. Minimized delays by aiding in the analysis of associated risks. Sourced, negotiated, and managed outside vendors, while overseeing 15 vendors and contractors for various functions.

Responsible for managing end user requirements, system design, construction, deployment, maintenance, development queue prioritization, release planning, user training and acceptance. Reviews and analyzes existing application programs and programs in development to ensure efficiency and effectiveness of those programs. Reviews request for program changes required to meet needs of business teams required by the addition of new or enhanced business rules. Conducts meetings with senior level managers to determine business requirements based on new project priorities. Create Release notes for the ATMosphere Application.Create Wireframes.

 Assists project teams to assure project meets deadline and specifications.  Responsible for managing over 125 Branch Consolidations & Conversions on the Bank’s ATMs.  Worked extensive hours on the EFunds to First Data network conversion. Responsible for working with business units to develop specific requirements for each and every ATM install. Worked closely with NCR & ATM riggers to ensure they knew the exact requirements expected from Bank of the West. Coordinated vendor management projects to ensure correct scope is identified to reduce additional cost due to change requests. Extensive experience working closely with Vendors coordinating ATM canister configuration changes. Hands on technical experience with ATM canister configuration changes. Liaison & subject matter expert for corporate facilities on any ATM vandalisms/Installs/De-installs/natural disasters for all branches/branch off-sites and Corporate Offices to ensure a flawless installation to meet ADA Compliance. Extensive experience working with vendors in regards to fabrication of ATM Surrounds/Enclosures/Toppers etc. Working closely with Cash Providers coordinating ATM cash removal/replenishment. Subject matter expert with corporate security supporting any issues with ATM install/de-installs/lifecycle & security escalation matters. Project Manager working closely with senior technical support resource for ATM issues. Hands on technical experience including configuration of ATM hardware and software, application administration, and software application installs. Trained and mentored new employees in ATM Services.

 Managed a 24/7 Operation that supports computer/ATM repair and maintenance activities for major financial institutions throughout the United States.  Directly responsible for daily activities and all other management aspects of 15 Call Center Representatives and two IT personnel. Recruited, hired, supervised, coached, and terminated department personnel Created and exported daily reports to customers. Created and implemented Call Center Policies and Procedures. Provided support to Project Managers in Northern and Southern California on special assignments. Support approximately 100 internal customers on Nextel Communications Systems. Directly supervised phone system issues and/or programming changes on our Access phone system.