✳IT Software Trainer | Training & Development Oversee the governance and quality assurance of IT support and software training. Implement training course effectiveness and strategize training program improvements with stakeholders.▶SCOPEPromote, create, design, and present training and reference materials for applications, and collaboration environments to end users.▶HIGHLIGHTS✓Create, promote, and facilitate trainings on topics including onboarding, softskills and a variety of applications for 2,500+ government employees. ✓Provide leadership and guidance for training methods and resources. Collaborate with leadership to develop and enforce quality assurance and standard operating procedures. ✓Project management activities include the scheduling of all trainings offered, LMS administration, and status reporting. ✓Provide tier 3 application trouble shooting and support. Documentation development including training content and system specifications/updates.▶ AREAS OF EXPERTISETraining | Team Building | Project Planning | Project Coordination Customer Relationship Management | Program Management | Quality Assurance Change Management | Process Documentation Governance | Business AnalysisPresentation | Leadership Development | Organizational Development Process Improvement | Facilitation Instructional Design/ADDIE | Application Analysis

✳Member Systems Specialist | Training & Development Key applications include SharePoint, Dynamics CRM, Adobe Connect and Microsoft Suite.▶SCOPEPromoted to provide extended enterprise training, project management, governance, development and support to internal and external customers across HQ and 162 member agencies. ▶HIGHLIGHTS✓Led monthly trainings for 150+ internal and 8,000+ external associates on multiple software applications including MyGoodwill (a multi-level, multi-site SharePoint platform for member operations), Dynamics CRM, Adobe Connect, Microsoft Suite and other programs. ✓Provided cross-functional analysis, leadership and guidance for project and application planning, testing and implementation. Collaborated with leadership to develop and enforce governance policies. ✓Project and task management activities such as status reporting, governance, stakeholder engagement, monitoring and control. Documentation development including training content and system specifications/updates.

✳ Information Technology Software Specialist | Training & SupportSystems include SharePoint, Dynamics CRM, Adobe Connect and Microsoft Suite.▶ SCOPEPromoted to provide application testing, training, project implementation, service and support to Goodwill staff and the general public nationwide. ▶ HIGHLIGHTS✓Developed, implemented and delivered technical training including classroom and virtual environments on multiple applications for internal and external associates. ✓Provided quality assurance and application testing for software being developed and in-use. ✓Facilitated and trained internal and external associates in Adobe Connect virtual meeting software. ✓Performed account management and site administration for 100+ field representatives.

✳ Donated Goods and Retail Services Analyst / SpecialistSupported retail enterprise generating almost $4 billion in revenue from over 2,500 locations nationwide.▶ SCOPEPromoted to support business market share expansion through research, data analysis, program development, presentation and facilitation. ▶ HIGHLIGHTS✓Supported multiple projects for the Donated Goods Retail Services operations. Planned and scheduled process integration around donation acquisitions, brand management, e-commerce, aftermarket sales and new goods procurement programs.✓Performed research, data collection and analysis. Facilitated Goodwill member communications and coordinated cross-functional teams (internally and within the Goodwill membership).✓Managed and conducted frequent webinars to share best practices and facilitate collaboration amongst member nonprofit corporations including performance metrics management.

✳ Business Development and Strategic Sourcing SpecialistSupporting organizational needs encompassing multiple national conferences, events and projects. ▶SCOPEPromoted to provide project management support, budget tracking and reconciliation as well as conference and event coordination. ▶HIGHLIGHTS✓Project management support for special projects and activities around Kaizen business performance improvement efforts, revenue sourcing, partner/vendor contact and e-waste/recycling/sustainability efforts.✓Supported management of a multiple cost-center $300K budget. Created and implemented budget tracking and reconciliation. Reduced variances and provided monthly analysis report. ✓Planned six annual conferences. Provided onsite support including coordination of event logistics with multiple internal departments, external vendors, sponsors and speakers.

✳ Information Technology Program Assistant▶ SCOPEHired to provide application training and support, onboarding, orientation and process improvement services as part of the corporate IT department at HQ. ▶ HIGHLIGHTS✓Provided application support and guidance for internal and external Goodwill employees. ✓Conducted onboarding orientation for new hires including the review of an intranet site, Cisco phone system, remote access functionalities and several internal applications including an enterprise customer relationship management system. ✓Collaborated with IT team to resolve system issues and improve workflow efficiency.