Senior Manager in the Solutions Innovation & Architecture team supporting the portfolio of Employee Experience accounts across APAC and EMEA.Key Responsibilities: - Supporting large enterprise clients in the region through the customer lifecycle, from sales, through implementation, and onto program evolution by leveraging deep platform expertise and EX knowledge. - Drive technical success for assigned accounts by delivering high quality, scalable architecture, that delivers positive business outcomes. - Own and drive the technical health strategy for a portfolio of accounts. Partner with Delivery, Sales, and Customer Success to identify technical roadmaps for accounts within my portfolio. - Aggregate, prioritise, and articulate customer use cases to Product, Engineering, and Design to guide product strategy and roadmap. - Lead cross-functional initiatives across Sales, Professional Services, Customer Success, and R&D, to drive platform and process improvements that enable us to meet the growing needs of our clients. - Partner with Sales to ensure deals are scoped to meet client outcomes in a sustainable way and enabling deal success by serving as a platform SME for prospective clients. - Provide leadership and mentoring to members of the Professional Services team. - Identify knowledge gaps and lead efforts to define and share best practices across Medallia.

Product Implementation: - Work with senior team members to carry out customer implementations and program enhancements - Participate in the implementation design, setup, and review processes - Identify improvements to our feedback products and processes - Utilise Medallia software knowledge to configure surveys and reportsClient Management: - Build long-standing customer relationships by improving customer feedback programs - Provide support to client meetings by leveraging in-depth Medallia system capabilities - Work with client teams in resolving technical/system related inquiries - Provide quality assurance support when providing features to clients - Provide client support when analysing large sets of dataOther Responsibilities: - Engage in new product launches and other cross-functional initiatives with Engineering and Marketing - Develop a thorough understanding of product features that are relevant to each client program

- Assist the PoLIS department placements officer with all admin regarding the students currently on and embarking on their placement year. - Liaise with placement providers regarding the offering of placements to students. - Provide pastoral support to any students having seeking advice about their placement.

- Worked for the UNIX team, a part of Enterprise Infrastructure Services within Technology at Nomura.- Took the lead on a project to modernise and recertify the BBS System.- Worked as part of the Follow-the-Sun team to ensure all the company's systems were in full working order, and any issues were resolved swiftly and efficiently.

- Worked for the Change & Problem Management team, a part of Enterprise Infrastructure Services within Technology at Nomura.- Responsible for internal and external Change and Problem reporting.- Led a project to amalgamate and modernise the Risk Reporting system within Technology.- Responsible for preparing for and partaking in multiple weekly/monthly meetings.

- Chosen to work on the open days, welcoming and meeting prospective students and their parents to the university. - Handled any requests and answered any questions, represented the university to any forthcoming students.

- Worked as part of a 15 people sports team, part of the resort's leisure department. - Handled cash and card transactions and took guests’ bookings so was the main link between the customer and the business.- Responsible for planning, leading and ensuring the smooth running of different sports sessions for up to 40 children of a wide range of ages and adults.- Helped the team significantly surpass targets for 5 weeks consecutively during the peak season.

- Set up own business which was comprised of preparing and executing maths and physics classes to suit the different levels and characters of my students.