Work across many levels to facilitate the smooth onboarding of clients who are attending eviction court. Providing access to resources and knowledge of local funding opportunities and referral practices.Extensive knowledge of local sources of funding and financial assistance programs.Creation and maintenance of high-volume Excel spreadsheets.Data collection and management.Make and manage referrals through the UniteUs system.Management and distribution of emails to the general email address.Part of the NCSC (National Center for State Courts) EDI Program (Eviction Diversion Initiative).

Prepare for, and facilitate a variety of Team meetings.Maintain Extensive client databasePull reports and mailing based on database Maintain high level of accuracy across all platforms

Maintain client recordsAnswer all incoming calls in a friendly and professional manner Facilitate online and phone orders for a database of several hundred clientsAssist with payment issues and returnsEscalate issues as needed for priority clients

RESPONSIBILITIES• Prepare for, and facilitate a variety of Executive Team meetings.• Coordinate/orchestrate projects or commitments directly involving the CEO and Executive Team.• Contract negotiations and support• Assuring continuous alignment with internal and external stakeholders.• Support the Executive Team's communications with the CEO; facilitate decisions the executive staff need by receiving feedback from the CEO.• Manage CEO's intricate business schedule; responsible for scheduling travel, meetings, and other commitments; assists with the preparations necessary for such commitments; responsible for all calendar changes or cancellations as deemed necessary and/or appropriate. • Independent leadership of special CEO-initiated projects, ranging from written products to be authored by the CEO to convening thought leaders on various topics.• Create and assemble dashboard with highly confidential documents as required. Also, prepares reports by collecting and analyzing information.• Prioritize conflicting needs; assures CEO receives the support required to be successful; handles matters expeditiously and proactively.• Coordinate with other departments as necessary for preparation of specific engagements; maintain and organize detailed schedule.• Manage company's shared Outlook calendar.

RESPONSIBILITIES• Orient and train part time Guest Experience Associates and other front-line personnel regarding the processes / procedures and provide exceptional customer service.• Point of contact for daytime events including completion of appropriate documentation and coordination for equipment needs and billing information. • Generate membership and support Membership Specialist.• Coordinate collection of data to produce routine and ad hoc reports for management.• Implementation and periodic updating of new computer software, and training on appropriate use. • Integrating multiple stages of customer service at all levels of interaction, from sales to checkout.• Problem solving to elevate the guest experience in ways expected of industry leaders.• Utilising prior training in marketing and public relations in a communication-centred, consumer-oriented environment.• Challenge existing skills while providing the opportunity for continuous growth in a service sector.• Expanding upon years of previous experience in the hospitality industry in a challenging and independent environment.

RESPONSIBILITIES• Provide exceptional customer service in the store to achieve World Class Service standards.• Serve as Role Model for Sales Associates; including training and development of skills.• Demonstrate excellent clientele skills including following up with clients regarding promotions, new product arrivals etc.• Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals.• Demonstrate superior product knowledge, including features and benefits of the entire design studio. Ability to inform customers of which product will best suit their needs.• Efficiently and accurately perform register transactions i.e., sales, returns, and exchanges.• Pre-emptive understanding of all events and ability to quickly adapt to changing needs.• Planning and completion of event needs; including visual layout, social media output, invitation wording, and client follow-up.• Utilising my experience in prior management to assist with staff training and uptake of the weekly action points.ACCOMPLISHMENTS• Team lead on Bridal Registry.• Event planning and social calendar maintenance. • Focus on Customer Service and Mystery Shopper uptake. • Ability to exemplify the essence of West Elm through motivation, example and outlook.

RESPONSIBILITIES• Managing successful operations of sales platforms for Northern Ireland, Hull, Cork, Galway, and Limerick.• Ad hoc ownership of Dublin, Glasgow, Leeds, Bradford, Sheffield, and Newcastle accounts, totaling around nine hundred individual clients.• Developing relationships to ensure client retention and repeat business, with responsibility for over 900 active accounts. • Operations liaison for seven in-house, and five field-based Sales Consultants• Serving as Designer and Editor of "The GroupoNER", monthly newsletter publication for all Account Management staff in the NER (including Israel & South Africa).• Liaising with accounts from small businesses to 5 star hotels on a daily basis to ensure smooth running of promotions.• Responsible for managing multiple high-revenue promotional campaigns (averaging six per month). These campaigns accounted for 75% of the monthly sales targets. • Liaising between the client and the Editorial, Social Media and Design team to ensure fully-optimized promotions and client satisfaction prior to the feature launch.• Re-writing partner copy and tailoring promotions in line with Advertising Standards Authority, account requirements, and house editorial style to create cohesive features.• Analyzing deal performance (including sales figures, customer feedback and buying trends) and reporting results to clients and strategic planners while providing solid recommendations.ACCOMPLISHMENTS• Launching the new Salesforce client database system for the Account Management team and training colleagues on how to use the system proficiently.• Spearheaded a project to increase the inclusivity of Groupon’s imagery to attract a wider spectrum of users while working in conjunction with the PRIDE@Groupon Initiative.

RESPONSIBILITIES• Managing complex scheduling and meeting requests for two Directors.• Coordinating emails and prioritizing inquiries and information requests.• Writing press releases and ensuring adherence to “plain English” checks on all journal submissions. This included an assurance that the public could understand the specifics of the report, despite the medical terminology.• Editing and design liaison for all published materials.• Documenting meetings (with more than 4 participants) with professional, thorough minutes.• Creating formal reports for senior meetings, including completion and presentation of background research.• Maintaining accurate records, databases, and filing systems.• Tracking monthly expenses and adherence to budget. • Ensuring regular completion of office safety checks and stationary maintenance.ACCOMPLISHMENTS• Ownership of the digital library and EndNote cataloguing initiative. This entailed mastering the EndNote system, allowing for full integration of sourcing on all journal submissions and drafting papers.

• Serving as main phone contact for victims in North & West Belfast.• Managing volunteer training program.• Tracking monthly volunteer expenses.• Assistance and follow-up with victim claim form process.

• Managing children’s art workshops and after school groups (pre-K to 16 years).• Leading guided tours of the museum and surrounding historical grounds.• Organizing Educational school visits and structuring interactions based on curriculum needs per age demographic. • Extensive research for visitors and outside sources.