Jackson C. Email & Phone Number

Charlotte, North Carolina

Business Analyst/Production Support – Wholesale Operations • Triage issues that are raised by Operations users, customer facing, and other Wells Fargo team members involving trade finance transactions.• Act as liaison between operation users and development teams • Monitor production issues within Tradeworks while performing root cause analysis. • Worked with REACT JS - Tested, validated, implemented – Trade initiative Tech UI refresh for Tradeworks. • Help other Production Support team members with issues or finding possible solutions

Hickory, North Carolina, United States

• Oversee all Sales Floor Operations at Sam's Club.• Help make product placement decisions based off previous sales numbers.• Maintain and Organize the shelves and inventory.• Provide guidance and leadership to co-workers on the floor to help maintain their areas as needed.• Provided Customer Service for Member's at Sam's Club, by helping solve customer's questions and problems regarding membership issues.• Helped with returning items that members no longer needed.• Worked in a team to efficiently provide members the best service.

Hickory/Lenoir, North Carolina Area

Working as a Tutor for Lenoir-Rhyne University's Computing Sciences Educational Department-Proficient in Microsoft Office (Excel, PowerPoint, Access, Word)-Knowledge in Software Engineering Concepts (Waterfall and Agile Methodologies)-Proficient in Computer Networks

Hickory, Nc

Capstone Project/Senior Project -Worked in team of five students to create a survey to collect demographic information for Hickory Museum of Art-Managed all tasks throughout the duration of project - using the agile methodology -Mange other team members, ensuring they meet previous set deadlines-Organized and finalized all documents (Project Plan, Software Specification Document, Requirements, test plan, etc) for the team.-Collected user requirements from client and helped implement them into the program-Created and implemented traceability matrix for testing stages

Warsaw, Nc

Summer Job working sun up to sun down managing farm land that accounted for a large number of livestock. - Landscaping - Troubleshooting daily issues (Broken Equipment, Feeders, ETC) - Managing supply levels - Monitoring feed levels