Jackson C. Email & Phone Number

Charlotte, North Carolina

• Business Analyst/Production Support – Wholesale Operations
• Triage issues that are raised by Operations users, customer facing, and other Wells Fargo team members involving trade finance transactions.
• Act as liaison between operation users and development teams
• Monitor production issues within Tradeworks while performing root cause analysis.
• Worked with REACT JS - Tested, validated, implemented – Trade initiative Tech UI refresh for Tradeworks.
• Help other Production Support team members with issues or finding possible solutions

Hickory, North Carolina, United States

• Oversee all Sales Floor Operations at Sam's Club.
• Help make product placement decisions based off previous sales numbers.
• Maintain and Organize the shelves and inventory.
• Provide guidance and leadership to co-workers on the floor to help maintain their areas as needed.
• Provided Customer Service for Member's at Sam's Club, by helping solve customer's questions and problems regarding membership issues.
• Helped with returning items that members no longer needed.

Hickory/Lenoir, North Carolina Area

Working as a Tutor for Lenoir-Rhyne University's Computing Sciences Educational Department-Proficient in Microsoft Office (Excel, PowerPoint, Access, Word)-Knowledge in Software Engineering Concepts (Waterfall and Agile Methodologies)-Proficient in Computer Networks

Hickory, NC

Capstone Project/Senior Project -Worked in team of five students to create a survey to collect demographic information for Hickory Museum of Art-Managed all tasks throughout the duration of project - using the agile methodology -Mange other team members, ensuring they meet previous set deadlines-Organized and finalized all documents (Project Plan, Software.

Warsaw, NC

Summer Job working sun up to sun down managing farm land that accounted for a large number of livestock. - Landscaping - Troubleshooting daily issues (Broken Equipment, Feeders, ETC) - Managing supply levels - Monitoring feed levels