Reduced unnecessary database requests drastically by assisting to create an admin tool to manage VBC information and activityIncreased efficiency for our HRA and HRA form process by assisting to automate form responses, HRA selection/qualification, and account creationMaintained up to date documentation on business processes and CRM functionalities

Improved process and CRM documentation in Confluence for numerous business processes and across 3 CRMsEarned a promotion due to my positive impact on documentation, team communication and change management

• Review and correct inconsistencies between ten to fifteen clients and carrier’s error reports per week for more than forty clients.• Assist with two projects regarding errors in the system that cause our members to show inaccurate information on a daily basis.• Analyze and ensure authenticity for documents proving relationships to a member’s dependent.