Howard Jackson Email & Phone Number

United States

Charlotte, North Carolina, United States

•Provides overall direction of this $100M facility by analyzing business objectives and customer needs, building and communicating strategies, developing staff, and planning, executing, and improving operational processes.•Creates and maintains an environment where a diverse team of associates are taught and mentored to achieve individual and corporate goals and results. •Applies broad, cross-functional knowledge and resources to produce results that best fit the company strategy.•Manages the in-stock processes to aid in the fulfillment of online customer orders by packaging sold items and documentation to customers and third-party distributors, achieving the highest online delivery levels in the region.•Develops over 400 associates and management on facility operations procedures and compliance measures.•Drives the financial performance of the facility to exceed sales and profit goals.•Guides the management team in controlling expenses to ensure indexing to sales and profit forecasts.•Maintains a strategic, holistic analytical business perspective for key performance metrics while executing process improvements and procedures.•Strengthens workflow productivity by hiring, managing, and developing top talent, both internal and external.•Manages and oversee inventory tracking processes through annual and quarterly physical counts and audits to mitigate shrinkage and loss. Successfully reduced the company shrink target by $1M year over year.•Conducts research of government legislation and regulations as they relate to corporate compliance policies.

Charlotte, North Carolina, United States

•Directed the financial and budget activities to fund operations, maximize investments, and increase efficiency.•Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.•Drove financial performance by auditing sales and profit goals and implementing plans to correct deficiencies.•Conducted inventory counts by assessing the current state of inventory integrity against target accuracy levels.•Reduced shrink by developing a loss prevention culture, improving return processes, and upgrading store layout.

•Successfully launched the first e-commerce online fulfillment service in the Charlotte, NC market, which increased traffic to the metro-based facility by developing and implementing new business initiatives.•Built external relationships in the community for better business awareness.•Facilitated the hiring, training, and performance evaluations of the staff and oversaw their daily activities.•Enhanced team member performance using strategic and tactical approaches, motivational coaching, and training on effective customer service, quality control, and presentation development.

Charlotte, North Carolina, United States

South Carolina, United States

Hilton Head Island, South Carolina Area